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SendPro P1000
Pitney Bowes SendPro P1000 User Guide
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Shipping
&
Mailing
Postage
Meters
SendPro®
P
Mailing
&
Shipping
Systems
SendPro
P
1000-3000
User
Guide
US
English
Edition
SV63206
Rev.
L
April
27
2022
2
Table of Contents
Table of Contents
4
Safety
8
Safety Information
9
Getting Started
15
What Does this Machine Do
15
USPS Requirements
16
Postal Security Device
16
Logging in and out of the System
16
The Home Screen
17
Parts of the Mailing and Shipping System
18
Manual Adjustments
22
Shutting down Your System
23
System Specifications
23
Using Jobs
30
All about Jobs
30
Opening a Job
31
Previewing Jobs
31
Creating a New Job
32
Editing a Job
33
Deleting a Job
33
Job Options
34
Job Types
35
Saving Changes to a Job
40
Closing All Jobs
41
Running Mail
42
Preparing and Correctly Feeding the Mailpieces
43
Reviewing the Mailpiece Specifications
44
Determining the Correct Postage Method
47
Shape Based Rating
48
Running Mail - Quick Start
49
Changing the Class, Carrier, or Special Services
52
Changing the Sealing Method
54
Graphics and Permit-Only Printing
55
Step-By-Step Running Mail
56
Possible Errors When Running Mail
57
Weighing Methods
58
Running a Manual Weight Entry Job
58
Running an Attached Scale Job
59
Zeroing the Scale While Running Mail
59
Running a WEIGH-ON-THE-WAY® (W-O-W®) Job
60
Running a WEIGH-ON-THE-WAY® (W-O-W®) - First Piece Only Job
61
Running Mail with Different Shapes and Weights
61
Running a Differential Weighing Mail Job
62
Using Key in Postage Mode
64
Running Mail Using a Barcode Scanner
65
How to Use the Combined ZIP Code and Customer Reference Number Barcode Label
65
Running Mail with the Residual Rate Surcharge
67
Running Mail with the DI900™/DI950™ Inserting System Interface
68
Inserting System Interface
68
Running Mail with Sendsuite Xpress™ or Ascent
69
Checking or Changing the Postage Amount on the Run Mail Screen
70
Changing the Envelope or Tape Quantity
70
Advancing or Omitting the Date
71
Changing the Machine Speed
71
Printing a Sample Mailpiece
71
Counting Mailpieces
72
Adding Graphics, Return Addresses, Messages, and Inscriptions to Your Mail
72
Changing or Adding an Inscription
79
Adding or Changing a Text Message or Return Address
80
Changing Envelope Size
84
Changing the Envelope Print Area
84
Changing the Color Print Quality
85
What Are Tracking Services
86
Electronic Return Receipt (ERR)
90
Creating a Combined Barcode Label Job
92
Running Mail with a Combined Barcode Label Job
93
Using Presortxtra Services
95
Sendpro® Shipping
100
What Is Sendpro Shipping
101
Getting Started with Sendpro® Shipping1
101
Adding Postage to Your Sendpro Shipping Account
102
Tracking a Shipment
103
Adding an Address to the Address Book
104
Changing the Sender's Address
104
Creating a Label from an Address
104
Editing or Deleting an Address
105
Verifying a USPS Address
105
Voiding a Shipping Label
106
Getting a USPS Shipping Label Refund
106
Managing Your Email Notifications
108
Viewing Your USPS Account Information in Sendpro
108
Setting up a UPS Account
108
Setting up a Fedex Account
109
Measuring Your Shipment Dimensions in Sendpro
109
Adding a Shipment Memo in Sendpro
109
Weighing Your Shipment with a Scale in Sendpro
109
Using Your Own Packaging for Shipments
110
Creating a Shipping Label
110
Creating a USPS Return Label
112
Printing a Shipping Label
113
Setting up Shipping Label Printing Defaults
114
Reprinting a USPS Shipping Label
114
Reprinting a Fedex or UPS Shipping Label
115
Printing a Fedex Manifest
116
Checking on a Label's Refund Status
116
Where Is Postage Being Spent in Sendpro
116
Searching for a Shipment in Sendpro
117
Filing an Insurance Claim
118
Enabling Cost Accounts
118
Receive a Package
121
All about Receive a Package
121
Setting up a Cable-Connected Scanner
121
Receiving a Package
123
The Packages Screen
123
Find a Package
124
Package Notifications
124
Managing Contacts
125
Accounting
126
All about Accounting
127
Creating, Editing or Deleting an Account
132
Accounting Options When Running Mail
137
All about Transactions
141
All about Surcharges
148
All about Job Ids
151
All about Accounting Reports
153
Reports
161
All about Mailing Reports
162
Printing a Mailing Report
162
All about Funds and Refill Reports
163
Confirmation Services Receipt
164
Refilling Your Meter
166
All about Postage
166
Pitney Bowes Postage Account
166
Your Postage Meter
166
Refilling Your Meter
167
Checking Your Balance at Pitney Bowes
168
Postage Remaining
168
Setting the Low Funds Warning and the Default Refill Amount
169
Viewing the Refill History
169
Viewing the Meter Information
170
Uploading Postal Information
171
10 - Rates and Updates
172
Performing the Rate Updates
173
Setting the Time Checks for Updates
173
Checking for Rates and Software Updates
173
Viewing the Update History
174
11 - System Setup
175
Personal Settings
176
Application Settings
177
Internet and Network Settings
178
System Settings
180
Hardware Settings
194
Maintenance
199
Installing a New Tape Roll
199
Refilling the Envelope and Tape Sealant Bottle
201
No Power
201
Printing a Test Pattern
203
Cleaning the Print Heads
203
Low Ink Warning
204
Out of Ink Warning
205
Replacing an Ink Cartridge
205
Replacing the Printhead
208
Aligning the Print Heads
212
Turning off Spot Black (#2) Printing
216
Reactivating Spot Black (#2) Printing
217
Contacting Pitney Bowes
218
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Pitney Bowes SendPro P1000 Specifications
General
Brand
Pitney Bowes
Model
SendPro P1000
Category
Postal Equipment
Language
English
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