Pitney Bowes SendPro C200

Other manuals for Pitney Bowes SendPro C200

Installation Instructions2 pages

Questions and Answers

B
Blake WeaverAug 28, 2025
Why is Pitney Bowes SendPro C200 unable to print Trackable Labels?
- E
  Erika SweeneyAug 28, 2025
  If your Pitney Bowes Postal Equipment is unable to print trackable labels, there may be an issue with the printer, the selected label size, or the top cover. First, change the default label size in Settings > Label Options. If the printer has a solid green light, ensure the USB cable is connected and restart the meter. If the printer has a flashing red light, ensure the labels are loaded correctly, the paper sensors are clear, and the top cover is fully closed.
E
erikahobbsAug 27, 2025
Why is the green light flashing and label not printing on Pitney Bowes Postal Equipment?
- C
  colleen64Aug 27, 2025
  If your label is not printing and the printer's green light is flashing on your Pitney Bowes Postal Equipment, the label printer roll may not be seated properly. Open the printer cover, re-seat the label roll, close the cover firmly, and try printing again.
R
Rebecca Chen DDSAug 26, 2025
How do I fix the date printed on mail with Pitney Bowes SendPro C200 Postal Equipment?
- Y
  ywhiteAug 26, 2025
  If the date printed on your mail is wrong, the auto date advance setting on your Pitney Bowes Postal Equipment may be incorrect. To fix this, go to Envelope Printing, tap the Date, and then tap Today. If the correct date is displayed, tap Apply.
N
Nicole GonzalezAug 25, 2025
How to resolve wired network connection issues on Pitney Bowes Postal Equipment SendPro C200/C300/C400?
- K
  Krystal Wolf MDAug 26, 2025
  To troubleshoot wired network connection issues on your Pitney Bowes SendPro C200, C300, and C400, try the following: 1. Restart the meter by unplugging the power cord, waiting one minute, and plugging it back in. 2. Check the physical connection by ensuring the internet cable is securely plugged into the meter and that the LED lights on the back of the meter are lit. 3. Verify the network settings under Settings > Wired (Ethernet), ensuring the Connection Type is set to DHCP or Static IP as needed. Also, consider that firewall or proxy settings might be causing the issue. Contact your IT department for assistance with these settings.
N
Nancy RogersAug 25, 2025
How to troubleshoot wireless connection issues on Pitney Bowes Postal Equipment SendPro C200/C300/C400?
- J
  John RiceAug 25, 2025
  To troubleshoot wireless connection issues on your Pitney Bowes SendPro C200, C300, or C400, consider these steps: * Reboot the meter by unplugging the power cord, waiting one minute, and plugging it back in. * Check the wireless signal strength using the WiFi gauge. Poor signal strength can be due to physical barriers or interference. Try relocating the meter or wireless access point. * Verify the network settings under Settings > Wi-Fi, ensuring you're connected to the correct network with the correct password. If problems persist, there may be firewall issues. Try a wired connection or consult your IT department regarding firewall settings.

Summary

Safety Information

Important Safety and Compliance Information

Details essential safety precautions and compliance information for the SendPro C200, C300, C400 meter.

Getting Started with Your SendPro C-Series

Creating or Disabling Security PIN

Provides instructions on how to create, change, or disable the security PIN for the meter.

Using Trackable Labels

Creating a Trackable Label

Step-by-step guide for creating a trackable shipping label.

Managing Trackable Labels

Refilling Trackable Label Postage

Steps to add funds to your trackable label postage balance.

Setting Up FedEx and UPS Accounts

Instructions for setting up FedEx and UPS carrier accounts for trackable labels.

Using Envelope Printing

Refilling Postage Balance

Steps to add funds to your Envelope Printing postage balance.

Sending a First-Class Mail Envelope

Procedure for sending a First-Class Mail envelope with postage.

Sending Certified Mail

Instructions for sending mail using the Certified Mail service.

Printing Additional Postage

How to print additional postage on an envelope or tape.

Getting USPS Refund for Damaged Mail

Procedure for obtaining a refund for damaged or incorrectly printed mail.

Mail Machine Maintenance

Printing a Test Pattern

How to print a test pattern to check printhead function and ink levels.

Cleaning the Print Nozzle

Steps to clean the print nozzles to resolve print quality issues.

Changing the Ink Cartridge

Detailed instructions on how to replace the ink cartridge.

Replacing the Printhead

Procedure for replacing the printhead if print quality issues persist.

Cleaning Moistener Brush and Wick Assembly

Filling the Moistener Tank

Avoiding Envelope Sealing Issues

Technical Support

Contacting Pitney Bowes

Information and steps for contacting Pitney Bowes Technical Support for assistance.

Errors and Troubleshooting

CSD Senior Device Has Stopped Message

Troubleshooting steps for the 'CSD Senior Device has stopped' error message.

Shared Services Has Stopped Working Message

Resolution for the 'Shared Services has stopped working' error.

Flashing Power Light

Oops! Something Went Wrong Message

Troubleshooting steps for the 'Oops! Something went wrong' error in the Address Book.

Error: Print Services Has Stopped

Information on resolving the 'Print services has stopped' error.

Error: US Mailing Has Stopped

Guidance for the 'US Mailing has stopped' error message.

Error 1814, 1815, or 1825

Troubleshooting steps for meter errors related to connection timeouts.

Error 0802

Solution for Error 0802, typically related to printhead insertion.

Clear Paper Jam Message

Procedure to clear a paper jam and resolve the 'Clear Paper Jam' message.

Not Ready to Print Message

Troubleshooting steps for when the meter displays 'Not Ready to Print'.

Transaction Log Upload Errors

Guidance for 'Transaction log upload required' or 'Transaction Upload Due' messages.

Error: No PSD

Troubleshooting steps for the 'No PSD' error on the SendPro C200, C300, C400.

Resolve General Authorization Failure

Steps to resolve the 'General Authorization Failure' error during postage refill.

Troubleshooting Common Issues

Poor Print Quality or Not Printing

Steps to resolve issues with poor or missing print quality.

Wireless Connection Issues

Troubleshooting steps for wireless connectivity problems.

Wired Network Connection Issues

Troubleshooting steps for wired (Ethernet) network connectivity problems.

Sealing Issues

Mail Not Weighing Correctly

Steps to resolve issues with the scale not weighing correctly or at all.

Screen is Blank or Black

PB Commerce Cloud Error

Troubleshooting steps for PB Commerce cloud connection errors.

Browser Operations

Setting Up and Managing UPS Account

Setting Up and Managing FedEx Account

Creating an International Trackable Label

Procedure for creating international trackable labels, including customs information.

Pitney Bowes SendPro C200 Specifications

General

Device Type	Mailing System
Display	Touchscreen
Functions	Printing
Print Technology	Thermal
Connectivity	Wi-Fi, Ethernet, USB
Supported Mail Classes	First Class, Priority, International
Power Requirements	100-240 V, 50/60 Hz
Weight Capacity	Up to 5 lbs (2.5 kg)