Pitney Bowes SendPro C200 User Manual (English)

Other manuals for Pitney Bowes SendPro C200

Questions and Answers:

V
Victoria SmithAug 22, 2025
How to fix poor print quality on Pitney Bowes SendPro C200 Postal Equipment?
- S
  Samuel McculloughAug 22, 2025
  If you are experiencing poor print quality or no printing from your Pitney Bowes Postal Equipment, it may be due to a problem with the print head or ink cartridge. To resolve this, start by printing a test pattern via Settings > Mail Printer Maintenance > Print Test Pattern. Compare the result to the examples on the screen. If it looks bad, clean the print nozzle. If cleaning doesn't help, clean the print head by removing the ink cartridge and print head, wiping the copper section with a lint-free cloth, and reinstalling them.
D
dadamsSep 2, 2025
Why is Pitney Bowes SendPro C200 not weighing mail correctly?
- A
  ambercollinsSep 2, 2025
  If your Pitney Bowes Postal Equipment is not weighing mail correctly, it could be due to several reasons. First, determine the type of scale you have by lifting the gray top off the scale and checking the Model / Code. For an MP81 scale, remove it, unplug the power, plug it back in, and re-zero it. For MP82 / MP39 / MP49 scales, check for a flashing yellow light where the USB cable plugs in. If there's a red light, re-zero the scale. Also, ensure the scale is level (MP30/MP49 models only).
K
Karen MedinaSep 1, 2025
Why is my Pitney Bowes SendPro C200 Postal Equipment having sealing issues?
- C
  Carol HarrisSep 1, 2025
  If your Pitney Bowes Postal Equipment is experiencing sealing issues, it may be due to inadequate sealant or problems with the moistener. Ensure the envelope flap slides under the feed deck edge. Check the sealant level in the moistener tank and add E-Z Seal® solution if low. Also, check if the moistener brush is dry or dirty. Tighten the thumbscrews, manually wet the brush, or clean it. If the brush dries out quickly, consider replacing the moistener wick.
Z
zyoungAug 31, 2025
What to do if Pitney Bowes SendPro C200 Postal Equipment screen is blank?
- W
  William LinAug 31, 2025
  If the screen on your Pitney Bowes Postal Equipment is blank or black, first tap the power button to see if the display lights up. If not, ensure the power cord is securely plugged into the back of the machine and directly into a wall outlet. If the meter was unplugged for a while, allow one hour for the internal tablet to charge.
K
Kent HudsonAug 30, 2025
What to do if low battery icon appears on Pitney Bowes SendPro C200?
- T
  Tracy MartinezAug 30, 2025
  If a low battery icon appears on the display of your Pitney Bowes Postal Equipment, plug the power cable into a known good outlet and leave the meter plugged in for 1 hour. Then, turn on the meter by tapping the power button.
B
Blake WeaverAug 28, 2025
Why is Pitney Bowes SendPro C200 unable to print Trackable Labels?
- E
  Erika SweeneyAug 28, 2025
  If your Pitney Bowes Postal Equipment is unable to print trackable labels, there may be an issue with the printer, the selected label size, or the top cover. First, change the default label size in Settings > Label Options. If the printer has a solid green light, ensure the USB cable is connected and restart the meter. If the printer has a flashing red light, ensure the labels are loaded correctly, the paper sensors are clear, and the top cover is fully closed.
E
erikahobbsAug 27, 2025
Why is the green light flashing and label not printing on Pitney Bowes Postal Equipment?
- C
  colleen64Aug 27, 2025
  If your label is not printing and the printer's green light is flashing on your Pitney Bowes Postal Equipment, the label printer roll may not be seated properly. Open the printer cover, re-seat the label roll, close the cover firmly, and try printing again.
R
Rebecca Chen DDSAug 26, 2025
How do I fix the date printed on mail with Pitney Bowes SendPro C200 Postal Equipment?
- Y
  ywhiteAug 26, 2025
  If the date printed on your mail is wrong, the auto date advance setting on your Pitney Bowes Postal Equipment may be incorrect. To fix this, go to Envelope Printing, tap the Date, and then tap Today. If the correct date is displayed, tap Apply.
N
Nicole GonzalezAug 25, 2025
How to resolve wired network connection issues on Pitney Bowes Postal Equipment SendPro C200/C300/C400?
- K
  Krystal Wolf MDAug 26, 2025
  To troubleshoot wired network connection issues on your Pitney Bowes SendPro C200, C300, and C400, try the following: 1. Restart the meter by unplugging the power cord, waiting one minute, and plugging it back in. 2. Check the physical connection by ensuring the internet cable is securely plugged into the meter and that the LED lights on the back of the meter are lit. 3. Verify the network settings under Settings > Wired (Ethernet), ensuring the Connection Type is set to DHCP or Static IP as needed. Also, consider that firewall or proxy settings might be causing the issue. Contact your IT department for assistance with these settings.
N
Nancy RogersAug 25, 2025
How to troubleshoot wireless connection issues on Pitney Bowes Postal Equipment SendPro C200/C300/C400?
- J
  John RiceAug 25, 2025
  To troubleshoot wireless connection issues on your Pitney Bowes SendPro C200, C300, or C400, consider these steps: * Reboot the meter by unplugging the power cord, waiting one minute, and plugging it back in. * Check the wireless signal strength using the WiFi gauge. Poor signal strength can be due to physical barriers or interference. Try relocating the meter or wireless access point. * Verify the network settings under Settings > Wi-Fi, ensuring you're connected to the correct network with the correct password. If problems persist, there may be firewall issues. Try a wired connection or consult your IT department regarding firewall settings.

Pitney Bowes SendPro C200 Specifications

General

Device Type	Mailing System
Display	Touchscreen
Functions	Printing
Print Technology	Thermal
Connectivity	Wi-Fi, Ethernet, USB
Supported Mail Classes	First Class, Priority, International
Power Requirements	100-240 V, 50/60 Hz
Weight Capacity	Up to 5 lbs (2.5 kg)

Summary

Safety Information

Important Safety and Compliance Information

Details essential safety precautions and compliance information for the SendPro C200, C300, C400 meter.

Getting Started with Your SendPro C-Series

Creating or Disabling Security PIN

Provides instructions on how to create, change, or disable the security PIN for the meter.

Using Trackable Labels

Creating a Trackable Label

Step-by-step guide for creating a trackable shipping label.

Managing Trackable Labels

Refilling Trackable Label Postage

Steps to add funds to your trackable label postage balance.

Setting Up FedEx and UPS Accounts

Instructions for setting up FedEx and UPS carrier accounts for trackable labels.

Using Envelope Printing

Refilling Postage Balance

Steps to add funds to your Envelope Printing postage balance.

Sending a First-Class Mail Envelope

Procedure for sending a First-Class Mail envelope with postage.

Sending Certified Mail

Instructions for sending mail using the Certified Mail service.

Printing Additional Postage

How to print additional postage on an envelope or tape.

Getting USPS Refund for Damaged Mail

Procedure for obtaining a refund for damaged or incorrectly printed mail.

Mail Machine Maintenance

Printing a Test Pattern

How to print a test pattern to check printhead function and ink levels.

Cleaning the Print Nozzle

Steps to clean the print nozzles to resolve print quality issues.

Changing the Ink Cartridge

Detailed instructions on how to replace the ink cartridge.

Replacing the Printhead

Procedure for replacing the printhead if print quality issues persist.

Cleaning Moistener Brush and Wick Assembly

Filling the Moistener Tank

Avoiding Envelope Sealing Issues

Technical Support

Contacting Pitney Bowes

Information and steps for contacting Pitney Bowes Technical Support for assistance.

Errors and Troubleshooting

'CSD Senior Device Has Stopped' Message

Troubleshooting steps for the 'CSD Senior Device has stopped' error message.

'Shared Services Has Stopped Working' Message

Resolution for the 'Shared Services has stopped working' error.

Flashing Power Light

'Oops! Something Went Wrong' Message

Troubleshooting steps for the 'Oops! Something went wrong' error in the Address Book.

Error: Print Services Has Stopped

Information on resolving the 'Print services has stopped' error.

Error: US Mailing Has Stopped

Guidance for the 'US Mailing has stopped' error message.

Error 1814, 1815, or 1825

Troubleshooting steps for meter errors related to connection timeouts.

Error 0802

Solution for Error 0802, typically related to printhead insertion.

'Clear Paper Jam' Message

Procedure to clear a paper jam and resolve the 'Clear Paper Jam' message.

'Not Ready to Print' Message

Troubleshooting steps for when the meter displays 'Not Ready to Print'.

Transaction Log Upload Errors

Guidance for 'Transaction log upload required' or 'Transaction Upload Due' messages.

Error: No PSD

Troubleshooting steps for the 'No PSD' error on the SendPro C200, C300, C400.

Resolve 'General Authorization Failure'

Steps to resolve the 'General Authorization Failure' error during postage refill.

Troubleshooting Common Issues

Poor Print Quality or Not Printing

Steps to resolve issues with poor or missing print quality.

Wireless Connection Issues

Troubleshooting steps for wireless connectivity problems.

Wired Network Connection Issues

Troubleshooting steps for wired (Ethernet) network connectivity problems.

Sealing Issues

Mail Not Weighing Correctly

Steps to resolve issues with the scale not weighing correctly or at all.

Screen is Blank or Black

PB Commerce Cloud Error

Troubleshooting steps for PB Commerce cloud connection errors.

Browser Operations

Setting Up and Managing UPS Account

Setting Up and Managing FedEx Account

Creating an International Trackable Label

Procedure for creating international trackable labels, including customs information.

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Pitney Bowes SendPro C200 User Manual

Table of Contents

Other manuals for Pitney Bowes SendPro C200

Questions and Answers:

Pitney Bowes SendPro C200 Specifications

Summary

Safety Information

Important Safety and Compliance Information

Getting Started with Your SendPro C-Series

Creating or Disabling Security PIN

Using Trackable Labels

Creating a Trackable Label

Managing Trackable Labels

Refilling Trackable Label Postage

Setting Up FedEx and UPS Accounts

Using Envelope Printing

Refilling Postage Balance

Sending a First-Class Mail Envelope

Sending Certified Mail

Printing Additional Postage

Getting USPS Refund for Damaged Mail

Mail Machine Maintenance

Printing a Test Pattern

Cleaning the Print Nozzle

Changing the Ink Cartridge

Replacing the Printhead

Cleaning Moistener Brush and Wick Assembly

Filling the Moistener Tank

Avoiding Envelope Sealing Issues

Technical Support

Contacting Pitney Bowes

Errors and Troubleshooting

'CSD Senior Device Has Stopped' Message

'Shared Services Has Stopped Working' Message

Flashing Power Light

'Oops! Something Went Wrong' Message

Error: Print Services Has Stopped

Error: US Mailing Has Stopped

Error 1814, 1815, or 1825

Error 0802

'Clear Paper Jam' Message

'Not Ready to Print' Message

Transaction Log Upload Errors

Error: No PSD

Resolve 'General Authorization Failure'

Troubleshooting Common Issues

Poor Print Quality or Not Printing

Wireless Connection Issues

Wired Network Connection Issues

Sealing Issues

Mail Not Weighing Correctly

Screen is Blank or Black

PB Commerce Cloud Error

Browser Operations

Setting Up and Managing UPS Account

Setting Up and Managing FedEx Account

Creating an International Trackable Label

Related product manuals