How to resolve postage refill issues
This procedures describes some common problems with refilling postage and how to correct them.
Issues
Postage refill cannot be completed.
Cause(s)
l Account balance too low. You do not have enough money available for the selected refill amount.
l The requested refill amount is greater than the amount your meter can hold.
l The requested refill amount is greater than the maximum refill allowed.
l The requested refill amount is too low.
l Refill amount is not in accepted currency increments.
l The connection to IntelliLink® has been dropped.
Resolution
l If you are refilling your meter manually, you need to change the refill amount you have selected.
l Try refilling your meter again (your connection to IntelliLink® may have dropped).
Troubleshooting
Pitney Bowes Operator Guide February,2018 Page 347 of 349
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