Troubleshooting
Headset
I can’t hear a dial tone in the
headset.
• Make sure your headset is charged.
• Make sure your headset is subscribed to base by placing
it in the charge cradle.
• Adjust the configuration switch (F-A) on the back of the
base until a dial tone is heard. The default A works for
most phones.
Attention: Use configuration D for Cisco phones. Cisco
phones connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to
your base. See Desk phone setup details on page 7.
• If your base is connected to your desk phone's dedicated
headset port, press the desk phone's headset button to
hear a dial tone.
• If your base is connected to your desk phone's dedicated
headset port, press the desk phone's headset button
and base's desk phone button to hear a dial tone.
• If your base is connected to your handset port, manually
remove the handset to hear a dial tone (if you do not have
an EHS cable or HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high
enough to operate the hookswitch; set to a higher setting
if necessary.
• Adjust the headset's listening volume. See Adjust volume
on page 14.
• If the volume is still too low, adjust the desk phone
listening volume on the base. See Adjust volume on page
14.
I hear static.
• Make sure there is at least 12 inches between your base
and your computer, and 6 inches between your base and
your telephone. If adjusting the distance doesn’t help,
your headset is going out of range, move closer to the
base. See Position Your Base
.
The sound is distorted.
• Lower the desk phone speaking volume and/or desk
phone listening volume on the base. For most telephones
the correct setting is position 2. See Adjust volume.
• If your desk phone has a volume control, lower until the
distortion disappears.
• If the distortion is still present, adjust the headset volume
control to lower the headset speaker volume. See Adjust
volume on page 14.
• Make sure there is 12 inches between your base and
your computer, and 6 inches between your base and your
telephone. See Position Your Base.
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