Softphone
When I dial from my softphone
application, nothing happens.
• Ensure your headset is powered on.
• Press the headset Call button.
• Make sure your headset is charged.
• Fine tune the headset volume.
• Press the Computer audio button on your base.
• Ensure your base is connected to your computer with the
included USB cable.
• Ensure that your headset is the default sound device by
going to your Sound Control Panel (Windows) or your
Sound System Preferences (Mac).
• Ensure that Poly Lens App software is installed. To
download, visit poly.com/software.
• Ensure that you are using a compatible softphone
application. For a list of compatible softphones, visit
poly.com/SoftphoneCompatibility .
• If Poly Lens App is not installed and you do not have a
compatible softphone, you must first press the headset
Call button and then use the softphone interface to
place/answer/end calls.
• Restart your computer.
How do I interact with Microsoft
Teams on my Teams-certified
headset system?
• Tap your headset's Call button to interact.
• Tap your base's Teams button to interact with
Microsoft Teams or to view notifications.
Note: Teams model and app required.
Does my Microsoft Teams-
certified headset system work
with other softphones?
Yes, while your headset is optimized for Microsoft Teams, it
can be configured to use with other supported softphones.
Set your target phone by going to Poly Lens Desktop App >
Softphones > Software Settings > Target Softphone
When you configure another softphone, the Call button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
Speaking and/or listening volume
is too low or too high.
• Adjust headset listening volume.
• Adjust listening/speaking volumes in the computer’s
sound control panel/system preferences.
• Adjust listening/speaking volumes in the softphone
application.
The sound is distorted or I hear
an echo in the headset.
• Reduce speaking and/or listening volume on the
computer using your softphone application.
• Point microphone towards your mouth.
• If the distortion is still present, lower the volume on the
headset.
I can no longer hear any audio
through my PC Speakers.
• Change the default sound device by going to your Sound
Control Panel (Windows) or your Sound System
Preferences (Mac) and selecting your PC speakers or
internal speakers.
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