Poly Voyager 5200 - Load software; Update firmware

Load software
Download Poly Lens App to get the most out of your device. Some softphones
require the installation of Poly software to enable device call control(answer/end
and mute) functionality.
● Download Poly Lens Desktop App at poly.com/lens.
● Download Poly Lens Mobile App at poly.com/lens, the App Store or Google
Play.
Poly Lens Mobile App Poly Lens Desktop App
Configure call control for
softphones
available for some
softphones
✓
Change headset language ✓ ✓
Enable features ✓ ✓
Battery meter ✓ ✓
Update device firmware ✓ ✓
Manage notifications and
alerts
✓ ✓
Schedule health and wellness
reminders
✓ ✓
View user guide ✓ ✓
FindMyHeadset ✓
Update firmware
Keep your firmware up-to-date to improve performance and add new features to
your Poly device.
Update your firmware using your computer with Poly Lens Desktop App . Download
at poly.com/lens.
While updating firmware:
● Do not use your Poly device until the update is complete.
● Disconnect your Poly device from paired devices such as phones, tablets and
computers.
● Do not start a second update from a second device.
● Do not stream media.
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Chapter 5 Load software