Troubleshooting
Headset
Issue Resolutions
I can’t hear a dial tone in the
headset.
● Make sure your headset is charged.
● Make sure your headset is paired to base. See Pair
headset to base on page 8.
● Adjust the configuration switch (A--F) on the bottom of the
base until a dial tone is heard. The default A works for
most phones.
Use configuration D for Cisco phones. Cisco phones
connected with EHS cable use configuration A.
● Make sure your desk phone is connected correctly to your
base. See Desk phone setup details on page 1.
● If your base is connected to your desk phone's dedicated
headset port, press the desk phone's headset button to
hear a dial tone.
● If your base is connected to your desk phone's dedicated
headset port, press the desk phone's headset button
and base's desk phone
button to hear a dial tone.
● If your base is connected to your handset port, manually
remove the handset to hear a dial tone (if you do not have
an EHS cable or HL10 lifter).
● Make sure your HL10 lifter is lifting the handset high
enough to operate the hookswitch; set to a higher setting
if necessary.
● Adjust the headset's listening volume. See Adjust volume
on page 14.
● If the volume is still too low, adjust the desk phone
listening volume on the base. See Adjust volume on page
14.
Can I connect my headset to a
mobile phone and the base at the
same time?
Yes, your headset remembers up to 8 devices, but connect to
up to 2 devices at a time. That includes your base.
I hear static. ● Make sure there is at least 12 inches between your base
and your computer, and 6 inches between your base and
your telephone. If adjusting the distance doesn’t help, your
headset is going out of range, move closer to the base.
See Position Your Base on page 3
20 Chapter 8 Troubleshooting
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