User Guide for the Polycom SoundStation IP 6000 Phone
5 - 2
Installation Configuration
Power and Startup
Symptom Problem Corrective Action
The display shows:
“General configuration error
Unsupported configuration
Undo last configuration change.”
The phone installation
configuration is not supported.
Verify that you have installed the phone
and any components correctly:
• See Installing the Phone on page 1-2.
• Check that no more than two
microphones are installed.
• Contact your system administrator.
Symptom Problem Corrective Action
The display shows “Network Link
is Down.”
The network cable is not properly
connected.
Verify that the network cable is properly
connected:
• Check the cable termination at the
switch or hub (furthest end of the
cable from the phone).
• Check that the switch or hub is
operational (flashing link/status
lights).
• Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet screen,
scroll to LAN port and verify that it is
Active.
• To attempt re-registration with the call
server, reboot the phone. For more
information, see your system
administrator.
• Contact your system administrator.
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