Polycom SoundStation IP 7000 - Selecting a Ring Tone; Conference Calling; Parking a Call; Transferring a Call Directly to Voicemail

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CALNET 3: AT&T Voice DNA
Quick reference guide – Polycom SoundStation 7000
Selecting a ringtone
The phone can support 24 selectable ringtones, but
only 19 are available at this time.
Change the ringtone:
 Choose the Menu button.
 Select Settings.
 Select Basic.
 Select Ring Type.
 Select the Play soft key to hear the ringtone.
 Choose the Select soft key to set the
ringtone.
Conference calling
You can conference up to 3 participants on one call.
To add a second person to an existing call:
 Press the Conference (Conf) button.
 Enter the number of the second person.
 Select the Dial soft key.
 Press the Conference (Conf) button to
complete.
To merge an active call with one on hold:
 Use the Navigation keys to switch to the held
call and press the Join soft key.
Parking a call
Parking a call allows you to pick-up a call within 45
seconds from a different extension.
Park an active call:
 Place call on hold.
 Dial *98 on your keypad.
 Enter your extension.
 Press the Dial soft key.
Retrieve a parked call:
 Dial *99 on your keypad.
 Enter your extension.
 Press the Dial soft key.
Transferring a call
Transferring calls releases the call from your phone.
Call transfer consultative:
Allows you to speak privately to the receiving party
before completing the transfer.
 During an active call, press the Transfer soft
key.
 Enter the phone number of the receiving
party.
 Select the Dial soft key.
 Wait for the receiving party to answer and
discuss the issue.
 Press the Transfer soft key to complete the
transfer.
Call transfer blind:
Also known as cold transfer, transfers a call without
announcing the call to the receiving party.
 During an active call, press the Transfer soft
key.
 Select the Blind soft key.
 Enter the phone number of the receiving
party.
 Select the Dial soft key.
Note: If the recipient does not answer, the call will
transfer to their voicemail, if voicemail has been
setup.
Cancel call transfer:
 Press the Cancel soft key before the transfer
completes.
Note: You do not need to place the call on hold
before transferring. During the transferring process,
the caller will automatically be put on hold and hear
music.
Transferring a call directly to voicemail
 During an active call, press the Transfer soft
key.
 Select the Blind soft key.
 Enter *90 and the extension number.
 Press the Dial soft key.