Polycom VVX 310 - Page 3

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Instructions
ANSWERING A CALL (4 options):
•
Pick up the handset.
•
Press the Headset key
•
Press the Speaker key – OR-
•
Press the soft Answer key
PLACING A CALL (2 options):
•
Pick up the handset, press headset, or
speaker key and dial number– OR-
•
Dial the number and hit the Dial soft key, –
phone defaults to speaker, pick up handset,
or press headset key if desired.
LOCAL HOLD & RESUME
Holds call on your handset only.
•
While on an active call press the Hold key
located on the lower left side of phone.
•
Press the same Hold key to resume call
before picking up the handset.
•
Call can also be resumed by using the soft
key labeled Resume.
UNIVERSAL OR PARK HOLD
Holds call on all handsets.
•
To p lace an active call on Hold 1, Hold 2, or
Hold 3 press the Park soft key located at the
bottom of your display screen.
•
The phone will place the call on the 1st
available universal holding position and
announce the location.
•
Call can be retrieved on any phone by
pressing the same Hold 1, Hold 2, or Hold
3 key.
MULTIPLE CALLS
•
Press the soft Answer key to answer a
second incoming call. The original call is
automatically placed on a local hold.
•
Your second caller can also be placed on a
local hold. Use the Navigation/Select key
to scroll to the call you want to manage.
•
If you do not want to answer incoming call
press the Reject soft key. The call will
continue to ring on other handsets. If call
goes unanswered patient is sent to the
“open for business” voicemail greeting.
•
Press the Ignore soft key if you want the
option of answering the second call once
you finish your current call. Your display
screen will show both your current and
incoming call.
TRANSFERRING CALLS
•
While on a live call press the Transfer soft
key on the display screen or the Transfer
key on the left.
•
The caller will be placed in a holding
pattern and begin hearing the hold music.
•
Dial the three-digit extension you want to
send the call to. (Note: A call can also be
transferred to a 10 digit external number if
sending to a cell or home number.)
•
If you want to talk to the person receiving
the transfer, wait for them to pick up and
explain that you will be transferring a call.
•
If the receiving party does not want to
accept the call, press the soft Cancel key to
resume the call.
•
Press the Transfer key again to complete
the transfer.
INTERCOM
•
Dial 8+Ext. # then press the soft Dial key
to use speakerphone or pick up the
handset and speak to your coworker. !
•
The extension dialed will hear a notification
beep and then your voice.
If that extension is on an active call, the phone
will treat the intercom as another incoming
call!which can be answered, rejected, or
ignored.