Polycom VVX 400 Quick User Guide

Call Waiting
During an active call, you hear a call waiting tone and notice a second incoming call on your display
(along with the Caller ID for that second call). You will have two options available on your screen:
• Answer – Puts first call on hold/ answers the second call.
• Ignore – Sends the second call to voice mail.
To get to the original caller, simply press the button of the line in use and you are now connected to
the original caller. You can use this same button to toggle between calls. The screen will show you
who is holding and who is connected.
Call Park (Holds a Call On All Phones)
To park a call: Press the Park button
To retrieve a parked call: Press the blinking Park button
Forward
• Press cfwd
• Dial extension/telephone number
• Press Dial or
#
(visual confirmation will appear)
<Press cfwd to de-activate forwarding>
Do Not Disturb
Press dnd (visual confirmation will appear)
<Press dnd to de-activate>
To end the call for all parties, simply hang up. To leave the call but allow the two parties to remain on the
phone with each other, hit the Join” soft button.
Transfer With Announcement
• Press xfer
• Dial extension/telephone number followed by
#
• Announce Call
• Press xfer again
Transfer Directly to Voice Mail
• Press bXfer
• Dial 5 followed by extension number
• Press Dial or
#
Transfer Without Announcement (Blind Transfer)
• Press bXfer
• Dial extension/telephone number
• Press Dial or
#
Conference
• Press Conf
• Dial the ext/telephone number for the 2nd caller
• Press Conf
CISCO | Commonly Used Features
Logging In For The First Time
The system has been designed to guide you through the process of setting up your new
voice mailbox. Press the
button on your telephone to begin this process. Enter your
temporary PIN (provided by your FirstLight Representative) followed by
#
Your New Voice Mail PIN (Password) Must:
• Be between 6 and 20 characters long.
• Not have a single digit repeated more than 2 times in a row.
• Not be a numeric sequence, e.g. 12345 or 54321.
• Not contain, or match part of, a telephone number associated with this account.
Retrieving Your Messages
From your telephone: Press the
button and enter your PIN
From Away
Dial your telephone number and press
*
during your greeting. Enter your PIN.
Voice Mail Main Menu Options
Listen to your Voice Messages ....... press 1
Create a New Message ............ press 2
Work with Greetings Menu.......... press 3
To Change Mailbox Settings ......... press 4
Reminders ...................... press 5
Review Erased Messages .......... press 6
Login to a Different Mailbox ......... press 7
Options During/ After Message Playback
1 .....Play message again from the beginning
2 ..... Save message and go to the next message
(This will store the message and mark it a “saved” message)
3 .....Erase message
4 .....to Reply
5 .....to send a copy
8 ..... Pauses the playback of the message for up to 20 seconds;
Pressing 8 again resumes playback
9 .....Speeds playback of message
77....Rewind 5 seconds
99....Fast forward 5 seconds
Press
#
to skip to the next message
Press
*
to return to previous menu
CISCO | Voice Mail Guide
491 Lisbon Street, Lewiston, ME 04240 800-520-9911 FirstLight.net

Polycom VVX 400 Specifications

General

RJ-9 ports quantity	1
Expansion module support	Yes
Ethernet LAN (RJ-45) ports	2
Number of handles included	- pc(s)
Voice codecs	G.722.1C, G.711, G.722, G.722.1, G.729A, G.729B, iLBC
Handset type	Wired handset
Product type	IP Phone
Product color	Black
Display resolution	320 x 240 pixels
Lines quantity	12 lines
Phonebook capacity	- entries
Number of VoIP accounts	-
Security algorithms	HTTPS, SRTP, SSL/TLS
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	5 - 95 %
Harmonized System (HS) code	85171800

Weight and Dimensions

Depth	180 mm
Width	190 mm
Height	150 mm
Weight	900 g
Package weight	1400 g