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Shared Lines

Polycom, Inc. 81

Table of Contents

Default Chapter3
- Table of Contents3
Before You Begin13
- Audience, Purpose, and Required Skills13
- Related Documentation13
- Getting Help14
  - Polycom Partner and Solution Resources14
  - The Polycom Community14
Getting Started with VVX Business Media Phones15
- Overview of Phone Hardware and Keys15
- Navigating VVX Business Media Phones22
  - Accessing Screens on VVX Business Media Phones22
  - Icons and Status Indicators25
- Using a VVX Phone as a Common Area Phone29
- Entering Information in Data Fields29
Logging in to and Locking Your Phone33
- Signing in to Skype for Business on VVX Business Media Phones33
- Signing into a VVX Phone as a Guest User35
- Locking Your Phone37
Audio Calls40
- Placing and Answering Audio Calls40
- Switch Among the Handset, Headset, and Speakerphone47
- Mute and Unmute Audio47
- Holding and Resuming Calls48
- End an Active Audio Call48
  - End a Held Call49
- Transferring Calls49
- Parking and Retrieving Calls on the Skype for Business Server50
  - Park Skype for Business Calls50
  - Retrieving Parked Skype for Business Calls51
- Managing Calls51
- Ignoring or Rejecting Incoming Calls53
- Redirecting Incoming Calls55
  - Forwarding Incoming Skype for Business Calls55
  - Divert Calls to a Contact56
Video Calls on VVX Business Media Phones57
- Tips for Video Calls57
- Using a USB Camera with VVX Phones58
  - Use the Privacy Shutter on the Camera to Stop Sending Video58
  - USB Camera Status Indicators and Messages58
- Video Call Settings60
- Place a Video Call63
- Start Video During an Audio Call64
- Swap Video64
- Display Video Calls in Full Screen64
- Exit Full Screen View65
- Stop Sending Video65
- No Video from the Far Side65
- Handling Video and Audio Calls66
  - Handle Conference Calls with Video66
- Managing Video Calls Without a USB Camera66
  - Handling Video and Audio-Only Calls66
- Place Audio-Only Calls67
Conference Calls68
- Tips for Conference Calls68
- Initiating a Skype for Business Conference Call68
  - Initiate a Skype for Business Conference68
  - Initiate a Conference Call During a Skype for Business Call69
- Initiating a Group Conference Call69
  - Initiate a Group Conference Call69
  - Initiate a Group Conference Call with a Distribution List69
- Add Contacts to a Skype for Business Conference Call70
- Send Contacts Active Conference Information70
- Set Skype for Business Conference View70
- Viewing a List of Skype for Business Conference Participants71
  - Exit the Roster71
  - Return to the Roster71
- Managing Skype for Business Conference Participants71
Shared Lines75
- Shared Line Limitations75
- Missed and Received Calls on Shared Lines75
- Hold a Call Privately on a Shared Line75
- Shared Line Appearance for Skype for Business76
- Boss-Admin for Skype for Business77
Recording Audio Calls84
- Guidelines When Recording Calls84
- Record a Call85
- Manage a Call While Recording85
- Pause a Recording85
- Resume a Recording85
- Stop Recording86
- Record a Conference Call86
- Browse Recorded Calls86
- Play a Recorded Call87
- Pause and Resume Played Recordings87
- Stop Playing a Recording87
- Rename a Recording88
- Delete a Recording88
Call Lists, Distribution Lists, and Directories89
- Recent Calls89
- Contact Directory91
- Corporate Directory93
  - Searching the Corporate Directory93
  - Add Corporate Directory Contacts to the Contact Directory94
- Searching the Skype for Business and Outlook Directories95
- Managing Skype for Business Distribution Lists96
Favorites and Contact Lists99
- Managing Favorites99
- Skype for Business Contacts101
Accessing, Sending, and Broadcasting Messages107
- Access Skype for Business Voicemail Messages107
- Managing Skype for Business Voicemail Messages107
- Instant Messaging108
- Broadcasting Messages with Group Paging109
- Broadcasting Messages with Push to Talk112
Phone Applications116
- Using the Calendar116
- Navigating the Web and Idle Browsers120
  - View the Idle Browser120
  - Open the Web Browser121
VVX Business Media Phones Settings122
- Password Required to Access Basic Settings122
- Set the Language122
- Time and Date Display123
  - Change the Time and Date Format123
  - Disable the Time and Date Display123
- Backlight Intensity and Timeout123
  - Set the Backlight Intensity124
  - Set the Backlight Timeout124
- Changing Your Background124
- Customizing Line Keys127
- Screen Savers130
- Use Your Phone as a Digital Picture Frame132
  - Picture Frame Icons132
- Power-Saving Mode133
  - Change Your Office Hours for Power-Saving Mode133
  - Change Idle Timeouts for Power-Saving Mode134
- Changing Audio Settings134
- Update Your Skype for Business Presence136
- Adding a Profile Photo to Display on the Lock Screen136
- Disable Hot Desking136
- Clear Call Logs and Contacts137
- Restrict Call Log and Contact Uploads137
Using Bluetooth Devices with VVX 600 Series Phones138
- Using Bluetooth Headsets with VVX 600 Phones138
  - Enable Bluetooth and Connect a Headset138
  - Managing Calls with Your Bluetooth Headset139
- Using a Smartphone with VVX 600 Phones139
  - Enable Bluetooth and Connect a Smartphone139
  - Managing Calls with Your Smartphone140
- Disconnect and Remove Your Bluetooth Device141
- Edit Your Phone's Bluetooth Device Name141
- Disable Bluetooth Device Discovery141
- DTMF Dialing142
Connecting Polycom VVX Expansion Modules to Your Phone143
- VVX Color Expansion Module Hardware Features143
- Connect VVX Expansion Modules145
- Connect Additional VVX Expansion Modules145
- Assigning Contacts and Favorites to VVX Expansion Modules145
- Navigate Expansion Module Paging147
  - Smart Paging on VVX Color Expansion Modules147
  - Alternate Paging149
- Changing the Backlight Intensity on the Expansion Module149
Phone Accessories and Computer Applications150
- Using a Headset with Your Phone150
- Controlling Your Phone with Polycom Desktop Connector153
  - Setting up and Enabling the Polycom Desktop Connector153
  - Using the Polycom Desktop Connector156
- Connecting to Skype for Business on Your Phone Using Better Together over Ethernet159
Accessibility Features167
- Features for Hearing-Impaired Users167
- Features for Mobility-Impaired Users168
- Features for Vision-Impaired and Blind Users169
Maintaining VVX Business Media Phones170
- Investigate Warnings170
- Remove Warnings170
- Restart Your Phone171
- Update the Phone's Configuration171
- Test the Hardware171
- Clean the Touchscreen172
- View Software Details172
- Updating Your Skype for Business Phone Software172
Troubleshooting174
- Speakerphone174
- USB Port174
- Check the Status of the Calendar175
- Polycom Desktop Connector175
- Troubleshoot Audio and Echo Issues176
- Bluetooth Headset Issues176
- Recording Issues and Solutions176
- Better Together over Ethernet177
- Login Credentials179