Message Waiting Indicator
Retrieving Messages
If you have new messages, an envelope will appear next to your line
key in the screen, the status bar will show that you have a new
message, and there will be a flashing red light at the top of your
handset. Press the personal voicemail button to access your mailbox
and follow these instructions:
Enter your password followed by #
Press 1 to listen to your messages
Press # to save
Press 2 to repeat
Press 3 to delete
Do Not Disturb
Pressing DND will stop your phone from receiving calls. To turn this
off, press the button again. You’ll know if you are in DND as you will
see in front of your extension number.
Voicemail
To set up your voicemail for the first time, press the HOME key.
Use the ‘Navigation’ key to scroll to MESSAGES and press SELECT
The voice guide will ask you to enter your 6 digit password (this will
be on the New Account email you have received – check with your
Administrator if you have not received this)
You will be asked to enter a new 6-digit password, press # and then to
enter it again to confirm and press #. You will then be asked to record
your name greeting, and press # to confirm to complete the set up.
Directory
Click MORE, then DIRECTORY. Select Corporate Directory for the
shared numbers, and Contact Directory for your personal numbers.
Search the last name using your keypad eg. For Smith, press 7 four
times, 6 once, 4 three times and press SUBMIT.
You can select ADVFIND to select search by first name. You can also
use the Directory when transferring. Click the TRANSFER key when on
a call, then DIRECTORY and search for the entry.
Call forwarding
Press FORWARD in screen. Highlight when you want to forward your
calls e.g. Always, No Answer or Busy, and press SELECT in screen.
Enter the number you want to forward your calls to (e.g. 500 if
forwarding to voicemail) and press ENABLE.
To cancel a forward, repeat process above, and select DISABLE.
Support Desk: 01392 330033
supportdesk@swcomms.co,uk
Customer Service: 01392 315315
Customer.service@swcomms.co.uk
Hot Desking
To log into a handset, follow these steps:
Press MORE three times
Press GUESTIN
Enter User ID – your extension number
Scroll down using the navigator key to highlight the ‘Password’ box
Enter Password – your 6 digit passcode
Press OK
You are now logged into the handset.
To log out of a handset, follow these steps:
Press MORE three times
Press GUESTOUT
The handset will revert to the original users details
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