R38-410 v1.0 TelNet OfficeEdge Complete Reference Guide | 2 |
Calls View
You can access Calls View if your phone has multiple calls in
progress, or you have one held call.
Calls View displays a list of all your calls.
Call color indicates status:
Dark green: Active call
Bright blue: Incoming call
Dark blue: Held call
Use the up and down arrow keys to select a call (highlight it).
The soft keys control the highlighted call.
Entering Data
Use the dialpad keys to enter information.
To backspace, press
To type with the dialpad keys, press a key repeatedly to
view the character options and stop to select.
To type other characters, press Encoding or Mode. When
using the dialpad keys, use the 1, , 0, and # keys.
About Calls
Only one call can be active at a time.
You can use the handset, speakerphone, or headset for
calls.
During a call, you can change modes by picking up the
handset, or by pressing or .
Tip: Returning to Your Calls
If you navigate away from your call(s), press
home button to see Active Call or Calls View
again.
Placing Calls
1) Pick up the handset, or press or .
2) Enter the phone number, and press Send.
Or enter phone number first, then press Dial, pick up the
handset, or press or .
From Lines View: Press the phone line key, enter the
phone number, and press Send .
From Home View: Select New Call using the arrow
keys/center selection button. Enter the phone number,
and press Send.
Timesaver: Placing Calls Quickly
Select a recent call, monitored line (if enabled), or
favorite, or select a contact’s phone number in the
contact directory.
Redial
To redial the last call placed, press Redial
Answer Calls
Press or press Answer and pick up the handset, or
press .
To answer a new call while on an active call, press
Answer. The current call will be held.
Hold Calls
From Calls View, press Hold or . Remember to
highlight the call first.
To resume a held call, press Resume or again.
Transfer Calls
From Calls View
1) Press Transfer or , dial the other party and press
Send. Active call is held.
2) When you hear the ring back sound, or after you talk with
the other party, press Transfer or again. Press Blind
to complete a transfer without waiting for the ringback
tone.
NOTE: If you hang up after hearing ring back sound, the call
will be transferred blindly/immediately without speaking to
other party.
End Calls
To end an active call, replace the handset, press , or
press . Or, press End Call.
To end a held call, navigate to Calls View and highlight the
held call. Press Resume, and press End Call.
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