R38-410 v1.0 TelNet OfficeEdge Complete Reference Guide | 3 |
Transfer Call direct to Voice Mail
To transfer directly to voicemail:
1) During a live call, press More, More, then VMxfr.
2) Enter the extension number and press Enter.
Park and Unpark Calls (If Enabled)
To park a live call,
1) Press More, then press Park.
2) Listen to the message which identifies the extension the
call is parked to.
3) Notify the intended recipient(s) that a call is parked at
specified extension.
To unpark a call
1) Recipient presses More, then Unpark.
2) Recipient dials the extension to which call was parked,
and then presses Enter.
Forward Calls
NOTE: Please see Quick Dial and Personal Assistant Toolbar
sections of this guide for additional Call Forwarding options
and methods.
To enable call forwarding (phone based):
1) Press Forward, then Select (Always is highlighted)
2) Type a forwarding number, then press Enable.
To disable phone-based call forwarding:
1) Press Forward.
2) Select the forwarding type to disable, and press Disable.
Return Calls
To select from list of recent missed incoming calls
1) Press Home button
2) Press right navigation button twice to highlight
Directories
3) Press center selection button
4) Press down arrow to highlight Recent Calls and press
Select
5) Select desired number and press Dial
Another way to access Call Return:
1) Dial 69 and the system will announce the last incoming
number, then dial 1 to place call to that number.
Conference Calls
To conduct conference calls:
1) Call the first party.
2) From Lines, Calls, or Active Call View, press More, then
Confrnc.
3) Dial the other party and press Send. Wait for other party
to answer and then press More, Confrnc.
From Lines or Calls View, you can:
Press Hold to hold the conference.
Press End Call to end the conference.
Press Join to join together two held calls.
Timesaver: Placing Conference Calls
If you have an active and a held call, press Join to set
up a conference.
Paging and Intercom Features
Intercom
To intercom an extension (connect directly to other party’s
speakerphone)
1) Press More, then Intercom from Lines View.
2) Dial the number to which you wish to intercom, then
press Enter.
NOTE: If you are receiving an intercom call, the phone rings,
then the caller automatically connects to your speakerphone.
Zone Paging (If Enabled)
Zone Paging enables you to intercom to all extensions in a pre-
defined group at once. To zone page a group of extensions,
1) Press Paging from Lines View.
2) Select the group you want to page, then press Page.
3) You can then begin speaking.
NOTE: If you are receiving a paging call, the phone beeps, then
caller automatically connects to your speakerphone.
Viewing Recent Calls
To view your Recent Calls list
1) Press Home button
2) Press right navigation button twice to highlight Directories
3) Press center selection button
4) Press down arrow, highlight Recent Calls and press Select
5) Press down arrow to select desired number and press Dial
While in Lines View:
1) Press down navigation button for missed calls
2) Press left navigation button for received calls
3) Press right navigation button for placed calls
Select the desired call record and pres Dial
Contacts and Favorites (Speed Dial Keys)
Contact Directory
To view your directory
1) Select Directories from Home View. Press
Contact Directory on the directory screen.
To add a contact
1) Navigate to your Contact Directory and press Add.
2) Type the contact’s information, and press Save. The
phone number should be added to the Contact field.
To make a contact a Favorite
1) Enter a Favorite Index number. The phone number
should be added to the Contact field.
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