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Polygroup RP350-S - User Manual

Polygroup RP350-S
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SUMMER WAVES
®
CARTRIDGE FILTER PUMP
FOR ABOVE GROUND SWIMMING POOLS
RP350-S / BS & RP400-S / BS models
READ, AND KEEP THESE INSTRUCTIONS FOR FUTURE REFERENCE
PGIM_CartridgeFilterPumpRP350/400-S/BS_EU_Costco UK_201610_V01
®
TM
Trademarks used in some countries of the world under license from Polygroup
®
LIMITED (MACAO COMMERCIAL OFFSHORE).,
Unit J, 10
th
Floor, Macau Square, Av do Infante D.Henrique, No.43-53A, Macau. Tel:(853) 2875 2606
Distributed in European Union By QATC Ltd, Eldon Way Industrial Estate HOCKLEY, ESSEX SS5 4AD UK Tel: 01702208172 support@summerwaves.co.uk
OWNER’S MANUAL
Should you encounter a problem with your Polygroup
®
Product, please do not return the product to the place of purchase. All Warranty claims must be made directly to
Polygroup
®
. Prior to contacting Customer Service, please first review the Troubleshooting Guide in the Installation Manual, or review the FAQ at www.Polygroup.com.
Please review setup instruction videos on www.Polygroup.com/video. If you are still unable to correct the problem, please contact Polygroup
®
Customer Service at
Appendix
. Have the product type and your purchase receipt ready. Our Customer Service Representative will assist you in resolving the problem. You may be asked
to return all or part of the product for inspection and/or repair. Do not return any product to Polygroup
®
without a Return Authorization number.

Table of Contents

Questions and Answers

  • S
    shawtracyAug 2, 2025
    Why is my Polygroup RP350-S not cleaning the pool properly?
    • D
      Daniel GonzalezAug 2, 2025
      If your Polygroup Swimming Pool Pump isn't cleaning the pool properly, resulting in cloudy or green water, several factors could be at play. First, ensure that you maintain the chlorine level between 1.0 to 1.6 ppm and the pH level between 7.3 to 7.8. Also, the filter cartridge may be dirty or damaged, so clean or replace it, checking for holes. Additionally, obstructions in the suction and return fittings can slow water flow, so inspect and clear those. If the pool water is very dirty, run the pump more often, but never when the pool is in use, and clean or replace the filter cartridge more frequently. If these steps don't resolve the issue, have a pool supply store test a water sample for other required chemicals.
  • L
    lisaferrellAug 9, 2025
    How to troubleshoot a Polygroup RP350-S motor that won't start?
    • D
      Donald YoungAug 9, 2025
      If your Polygroup Swimming Pool Pump motor fails to start or kicks on and off, there are a couple of things you can check. First, ensure the unit is properly plugged into a grounded power outlet. Second, verify that the line voltage is within the range of 220 to 240V.
  • C
    Chloe GilesAug 17, 2025
    What to do if my Polygroup RP350-S Swimming Pool Pump is leaking water?
    • S
      shawn06Aug 17, 2025
      If you're experiencing water leakage with your Polygroup Swimming Pool Pump, start by tightening the hose clamps on the suction and return hoses. Inspect the o-rings on these fittings and check the hoses for any damage, replacing them if necessary. Also, examine O-ring 9 on the vent screw in the Seal Top for damage, replacing it if needed, and tighten the vent screw 8. Finally, inspect O-ring 11 on the Seal Top for damage, replacing it if needed, and tighten the Seal Top 10.
  • C
    Cody MccoyAug 26, 2025
    Why is there no water flow in my Polygroup RP350-S?
    • J
      Jeffrey BookerAug 26, 2025
      If you're experiencing no or slow water flow through the return fitting of your Polygroup Swimming Pool Pump, there are several possible causes. First, ensure the pool water level is adequate by filling the pool to the fill line, making sure the suction fitting is at least 4 inches underwater. Second, check for any obstructions at the suction and return fittings. Finally, a dirty filter cartridge can restrict water flow, so clean or replace it. Keeping a spare cartridge on hand can make this process more convenient.

Summary

Initial Instructions and Safety

Keep for Future Reference

Emphasizes the importance of retaining the manual for ongoing guidance and troubleshooting.

General Safety Warnings

Crucial safety instructions covering drowning, diving, entrapment, and general pool use.

Setup Instructions

Pool and Filter Pump Setup

Step-by-step guide for correctly positioning and connecting the pool and filter pump.

Hose Connections and Air Venting

Detailed instructions for connecting hoses and venting trapped air from the system.

Filter Pump Operation and Maintenance

Operating the Filter Pump

Guidelines for connecting, running, and turning off the filter pump for pool water circulation.

Pump Motor Protection

Explanation of the thermal switch protecting the pump motor from overheating.

Filter Cartridge Cleaning and Replacement

Step-by-step instructions for removing, cleaning, and reinstalling the filter cartridge.

Pump Maintenance and Water Care

Recommendations for daily checks, leak inspections, and maintaining pool water chemistry.

Troubleshooting and Component Management

Troubleshooting Guide

Common issues, causes, and solutions for filter pump operation problems.

Pump Disassembly and Storage

Procedures for safely disassembling the pump for cleaning and long-term storage.

Rotor Replacement Instructions

Detailed steps for replacing the rotor assembly in the motor.

Replacement Parts Ordering

A list of available parts with corresponding part numbers for ordering.

Pump Storage and Winterizing

Guidelines for properly storing the pump during off-season to prevent damage.

Customer Services Contact

Contact Information by Region

Contact details for customer service centers in various regions for support.

Polygroup RP350-S Specifications

General IconGeneral
BrandPolygroup
ModelRP350-S
CategorySwimming Pool Pump
LanguageEnglish

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