We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE,
but you
may contact the
BBB
at
any
time. The
BBB
will attempt
to resolve the complaint serving
as
an
intermediary. If
this
mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to
an
impartial third-party arbitrator.
The arbitrator
will
make a decision which you may
accept or reject.
If
you accept the decision,
GM
will
be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40
days from the
time you file a claim until a decision is made.
Some state laws may require you to use
this
program
before filing a claim
with
a state-run arbitration program
or in the courts. For further information, contact
the
BBB
at
1-800-955-5
100
or the Pontiac Customer
Assistance Center at 1-800-PM-CARES.
Warranty
Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING
SAFETY
DEFECTS
TO
THE UNITED
STATES
GOVERNMENT
If
you believe that your vehicle has a defect which could
cause a crash or could cause injury
or
death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If
NHTSA
receives similar complaints, it may open an
investigation, and if it fiids that a safety defect exists in
a
group
of
vehicles,
it
may order
a
recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at
1-800-424-9393
(or
366-0123
in
the
Washington,
D.C.
area) or write
to:
NHTSA,
U.S.
Department
of
Transportation
Washington,
D.C.
20590
You
can
also
obtain other information about motor
vehicle safety from the Hotline.
8-10
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