Postek G-2108 - Chapter 5: Troubleshooting; Error Indications

G-2108/G-3106 User’s Manual Chapter 5: Troubleshooting
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Chapter 5: Troubleshooting
Occasionally situations occur that require some troubleshooting. Possible issues and potential solutions are listed in
this section. While not every situation is addressed, you may find some of these tips useful.
Error Indications
Typically, when the printer is not functioning, one or two of the three LED indicators will begin blinking. The possible
situations addressed by the status of the three indicators are listed below.
READY and MEDIA LED blink simultaneously:
Possible Cause
Recommended Solutions
Media sensor cannot detect labels
a) Check and confirm the media has been loaded correctly
b) Check the position of the media sensor and confirm it could detect
the media gap or black line
c) Calibrate the media sensor
Note: If using continuous media, ensure correct Media Type settings in
chosen in the label software
Media ran out
Load a roll of media
Media jammed
Clear the jam
The Media Roll Guides are not firmly
positioned against the Media or have
not been installed.
Install the Media Roll Guides correctly and press them firmly press the
media.
Media sensor is broken
Contact an authorized POSTEK service provider for technical support.
READY and RIBBON LED blink simultaneously:
Possible Cause
Recommend Solutions
Ribbon ran out
Load a new roll of ribbon
Ribbon jammed
Clear the jam
Ribbon Sensor error
Contact an authorized POSTEK service provider for technical support.
Only READY LED blinks:
Possible Cause
Recommend Solutions
Serial I/O error
Check baud rate settings
Memory overflow
a) Restart the printer
b) Reset the printer