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2. Receipt, Inspection, and Reshipment
2.1 Unpacking
The PI 4100 is packed in a custom shipping carton. Inspect the carton for any signs of serious
damage. Report any damage to the shipping company.
Carefully remove the PI 4100 from the shipping carton. A User’s Guide, a charger power supply
with power cord, an in-vehicle charging cable, a battery holder, a USB cable, and a CDROM are included
in the carton. Please retain the carton, the plastic foam insert holding the PI 4100, and other packing
materials in case the unit and accessories must be shipped. The foam insert can be used in the Pelican
1610 hard case, see Appendix 4 for details.
The PI 4100 is ready for operation as delivered. See Section 4 of this Manual for operating
instructions.
WARNING
In all locations where power receptacles have a ground pin socket, the PI 4100 recharging
power supply’s power input ground terminal must be connected to the receptacle ground pin
socket. Failure to use a grounded outlet may result in improper operation or a safety hazard.
2.2 Reshipment to factory
If a PI 4100 must be returned to the factory it is best shipped in its original carton and packing
materials or in a Pelican 1610 case. Shipping cartons can be ordered from the factory if suitable
packaging is not available. Contact information can be found below and in Section 5 of this Guide.
2.3 Service and Warranty for Equipment and Accessories
Warranty: Potomac Instruments, Inc., warrants each new equipment to be free of defects in
material and workmanship, for a period of one (1) year after the date of receipt of the equipment in
satisfactory working condition. Any instrument which is found within one year not to meet the foregoing
standards after examination by our factory or representative, will be repaired, or at the option of Potomac
Instruments, replaced without charge. This warranty does not apply to equipment which has been altered,
improperly handled, or damaged after receipt.
If the PI 4100 fails to perform properly, initially or after a period of use, or if it requires factory
recalibration: if there is a local factory-authorized dealer or service facility, first contact the dealer or
facility. A technician there will determine the best procedure to deal with the problem, in consultation
with the factory if necessary. Otherwise, contact the factory directly. In either case it is recommended to
use the use the factory online RMA (Returned Material Authorization) system by going to the Potomac
web site at http://www.pi-usa.com, and clicking Request Service - On-line RMA Request. For units
that are not under warranty, repair cost estimates will be provided, and authorization to proceed will be
obtained from the customer before repairs are carried out. If return to the factory is not possible, Potomac
Instruments will work with the authorized service facility or user to complete the repair, and will supply
technical data and parts as necessary.
2.4 Contact information
Factory:
Potomac Instruments inc.
Attn: Service Dept.
7309 Grove Road, Unit D
Frederick, MD (Maryland) 21704
Phone: +1-301-696-5550
Fax: +1-301-696-5553
email: service@pi-usa.com
http://www.pi-usa.com
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