WARRANTY CONDITION:
The standard warranty is TWO (2) years from the date of purchase. The standard
PowerShield procedure is to replace the original unit with a factory refurbished unit.
PowerShield will ship the replacement unit once the defective unit has been received by the
service department, or cross ship upon the receipt of a valid credit card number. The
customer pays for shipping the defective unit to PowerShield. PowerShield pays ground
freight transportation costs to shipthe replacement to the customer within Australian capital
cities metro areas only.
WARRANTY SEVICE PROCESS :
1. Review the problems discussed in the troubleshoot section of this manual to eliminate
common problems.
2. Verify that no input/output circuit breaker are tripped. A tripped circuit breaker is the
most common problem.
3. If the problem still persists, please call 1300-305-393 for technical support or fill in the
form in PowerShield web page for on line technical support.
Following details are needed for warranty claims.
Model number
Serial number
The date of purchase
4. Be prepare to troubleshoot the problem over the phone with PowerShield technical
support.
5. If technical support found that the product is defective, then the technical support will
issue a Return Material Authorization Number ( RMA # )
6. If the unit is under warranty, repair is free. If not there is a repair charge.
7. Pack the unit in its original packaging. Pack properly to avoid damage during transit.
Damage sustained in transit is not covered under warranty.
8. Mark the RMA # on the outside of the package.
9. Return the defective unit by insured, prepaid carrier to the address given to you by
Technical support.
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