l "Verify (reproduce) the customer issue" on the next page
l "Verify the Club Settings" on the next page
l "Verify service bulletin and software update incorporation" on the next page
l "Verify console operation" on page 177
l "Verify that there are no current active error codes" on page 178
l "Verify hardware validation diagnostic tests" on page 178
l "Verify that there are no new error codes" on page 178
Validate the customer reported issue
The failure that is reported may differ from your observations as a trained technician. Many
reported failure are not true failures and can be fixed without a customer visit.
For example, start the troubleshooting process by asking the customer the following ques-
tions:
l Powered units only: Always ask the customer if there is power to the machine (power
cord connected, circuit breaker ON) and is the machine switched ON.
l Further question the customer to determine if this is the real issue requiring an on-site
visit or possibly a different issue that can be simply resolved over the phone.
Verify Input Power
On powered equipment and consoles, always make sure that the customer has the power
properly connected and the equipment is switched "ON".
Powered touchscreen consoles (P62, P80, and P82):
Make sure that the powered touchscreen console ( P62, P80, and P82) power brick cord is
properly connected.
Powered equipment (treadmills):
Verify the customer has input power cord connected and that the equipment power is
switched "ON".
If the machine power is connected and switched ON, but the machine does not power up or
runs poorly, verify the following conditions:
l Make sure there is power at the outlet receptacle and that the power is within the spe-
cified voltage and current limits. If not, review the following possible causes:
o
Outlet voltage to low: Low out-of-spec outlet voltage can be caused by a large
voltage drop in the facility circuit panel-to-wall outlet circuit due to an extremely
long circuit wire run. For power requirement information, refer to the Power
Requirements topic.
Contact Precor Customer Support at support@precor.com or 800.786.8404 with
any questions.
Page 175
7 Troubleshooting
Basic Troubleshooting Steps
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