Troubleshooting Heart Rate
Readings
Precor cannot guarantee the accuracy of any readings
but if your heart rate readings look wrong, or if you do
not see any readings at all, check the following list for
possible causes. If the solutions in this list do not solve
the problem, contact your dealer or Precor Customer
Support.
Important: The heart rate and SmartRate® features are
intended for reference only. They may not be accurate for
every user or at every speed and are not intended for use
as a medical device. Holding the heart rate handle touch
sensor while exercising may also decrease accuracy of the
heart rate reading and is not recommended. Also visit:
www.precor.com/en-us/customer-service/faq.
No Heartbeat Icon or Heart Rate Display
Precor cannot guarantee the accuracy of any readings
you may get, but for best results, follow these tips.
The heart rate sensors may not be in secure contact
with your skin. Try the following solutions.
For touch-sensitive grips:
Make sure that your hands grasp the touch-
sensitive grips continuously and firmly (but not
tightly) for at least five to ten seconds.
Check that the palms of your hands are not
covered with any sort of salve, rub, or lotion. If they
are, wash them.
Check that your hands are not too dry. If they are,
moisten them slightly.
For a chest strap:
Make sure the strap is fastened, positioned, and
moistened correctly.
Make sure the strap is compatible with the
equipment. It must be a 5 kHz strap. Heart rate
straps that function at other frequencies, and
Bluetooth-based straps, are not compatible with
this equipment.
Measuring Your Heart Rate 27
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