40 Troubleshooting and Maintenance
Possible
Problems Indicator Solutions Remarks
Out of label Fast flashing • Install new label Refer to section 2-B
stock "PAUSE" LED · stock/media for proper installation
of label stock
Out of ink Steady lit "LOW INK" • Replace ink · Refer to section 2-C
and "PAUSE" LED cartridges for proper installation
and/or poor print • Perform alignment · of ink cartridges
quality • Perform cleaning
Media/label Printer stalls, labels • Press UNLOAD to Refer to section 2-B
stock jam appear damaged, reverse media for proper installation
and "PAUSE" flashes • Be sure to clear and of label stock
quickly labels from inside of
printer especially in
the print path
• Load new media
C. TECHNICAL SUPPORT
If you have difficulty operating your Color Label Printer, the
procedures in this manual should, in most cases, solve the
problem. If you still have difficulty, contact Primera's Technical
Support Department. You can reach tech support by phone,
fax, email or mail at the following:
Primera Technology Europe
Technical Support Department
Mainzer Str. 131
65187 Wiesbaden/Germany
Téléphone : +49 (0)611 92777-0
Fax : +49 (0)611 92777-50
E-mail : support@primera.eu
Web : http://primera.eu
Phone support is available Monday through Thursday, 9 AM
to 5. PM, Central Standard Time and Friday, 9 AM to 3 PM,
Central Standard Time.
A Knowledge Base containing answers to many common prob-
lems is also available for free 24 hours a day at
www.primera.com/knowledgebase.html
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