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2. Warranty
The warranty period for PRODEM hydraulic hammers is provided as below.
Base warranty
PRODEM’s products to be well-made, durable and of good material are warranted for twelve (12)
months from the date of delivery of such new products to the actual and original buyer, but no more than
eighteen (18) months from the date of shipment from PRODEM’s factory for the failure by the reason of
defective material or poor workmanship, except wear and sealing items such as stipulated in the ‘Limited
Warranty’.
Limited warranty
1. Sealing parts
Sealing parts such as seals, O-rings and diaphragms installed in new products are warranted for six (6)
months from the date of delivery to actual and original buyer, but no more than twelve (12) months
from shipping date from PRODEM’s factory.
2. Wear parts
Wear items listed herein below are warranted for three (3) months from the date of delivery to actual
and original buyer, but no more than eighteen (18) months from shipping date from PRODEM’s factory.
chisel, tooth, bush, pin, ring, plug, fitting, fastener, rubber, hose, wearing plate, damper, polyurethane
form, shim
3. Through bolts
Through bolts are warranted for six (6) months from the date of delivery to actual and original buyer,
but no more than eighteen (18) months from shipping date from PRODEM’s factory.
4. Spare parts
Spare parts other than those indicated as wearing parts or consumable parts will be warranted for
three (3) months after the date of delivery to the actual or original buyer, but within eighteen (18)
months from the shipping date from PRODEM’s factory. PRODEM adopt whichever period comes first
out of two conditions.
5. Multi-shift work
PRODEM guarantee the defect and failure caused by PRODEM’s fault under the normal condition of
work which means that customer should comply with maintenance schedule, precautions and 8 hours
(day shift) working a day. In case that the breaker is operated with multi-shift (day and night shift)
working, the warranty period will be cut by half.
Exclusion of warranty
PRODEM does not take responsibility for the results of use not recommended in this manual and
specifically for:
1. Problems caused by incorrect operation or using to non-recommended application
2. Problems caused by improper handling or storage
3. Problems caused by improper maintenance
4. Problems caused by using non-genuine parts
These exclusions apply to damage to the hammer, the carrier, and associated equipment and personnel
injury.
For further information, refer to the “Warranty & service guide line” provided by PRODEM.
PRODEM reserve the right to modify the design or change the specifications without prior notice for the
improvement of performance or quality.
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