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PROBLEM CAUSE SOLUTION
Scanner illumination on but no
barcodes are scanned.
The barcode label cannot be read.
Create new barcode label.
The barcode type cannot be read.
Check whether the barcode type in the
configuration tool is enabled under
“Symbology settings”.
The barcode length cannot be read.
Check whether the barcode length in the
configuration tool is enabled under
“Symbology settings”.
Scanner glass is dirty.
Clean the scanner glass with a cotton
swab.
Only ONE section w/question/
problem see above
The barcode label is difficult to
read.
To enhance the scanning performance,
make the following settings in the
configuration tool under “Symbology
settings”.
Fuzzy 1D processing: ON
Scanning distance is not optimally
used.
Position scanner closer or further away
from the barcode label and scan.
SCANNER