ContaCting teChniCaL suPPort
PROMISE Technical Support provides several support options for PROMISE
users to access information and updates. We encourage you to use one of
our electronic services, which provide product information updates for the
most efcient service and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS, rmware and driver version numbers
• A description of the problem or situation
• System conguration information, including: motherboard and CPU
type, hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and
other controllers.
teChniCaL suPPort serViCes
PROMISE Online™ Website
http://www.promise.com/support/support_
eng.asp
(technical documents, drivers, utilities,
etc.)
E-mail Support e-Support On-Line
Phone Support:
United States +1 408 228 1400 option 4
Australia/New Zealand +61 7 3191 7489
The Netherlands +31 0 40 235 2600
Germany +49 (0) 2 31 56 76 48 - 0
Italy +39 0 6 367 126 26
Japan +81-3-6801-8064
Taiwan +886 3 578 0002
Beijing, China +86 10 8857 8085 or 8095
Shanghai, China
+86 21 6249 4192, 4193, or 4199
Singapore +65-3158-4344
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Vess A6120 Storage Server Appliance