TROUBLESHOOTING PRO-VISION® Video Systems
DVR-906M SYSTEM GUIDE
67 provisionusa.com
SD Card/SSD Troubleshooting
DVR will not load the SD Card or
SSD
The SD card or SSD is not inserted
fully
Ensure the disk is fully inserted into DVR, it
should be flush with the DVR faceplate
The SD card is locked in write
protected mode
Remove the card and ensure that the switch on
the card is up towards the contacts of the card
The SD card or SSD is not properly
formatted for use in DVR
Ensure the card is a PRO-VISION disk and is
formatted to the FAT32 file system (Requires IT
help)
SD Card or SSD is corrupted
Reformat the disk to FAT32, contact tech
support if needed. See below to identify and
correct the cause of the corrupted disk
SD Card or SSD is physically
damaged
Contact sales to purchase a replacement
Disk is corrupted or contains
abnormal files
Disk was removed from DVR while
recording
Ensure that the status light is off or flashing
green before removing the disk. If the status
light is solid green, press the STOP button on
the front of the DVR and wait until the light
begins flashing before removing the disk.
Disk was removed from computer
while file was in use
Ensure that all disk folders and playback
software is closed before removing the disk
from the computer. The best practice is to
“Safely Remove” the disk, this will notify you if
the disk is currently in use before removing it.
DVR lost power while recording
If the DVR’s battery power or ground wires lose
connection while the DVR is in operation, the
DVR cannot properly shutdown and files can be
corrupted. Allow the DVR to properly shut down
or press the “STOP” button and then remove
the disk before doing service to the electrical
system on the vehicle.
DVR input voltage dropped below
10V or could not supply enough
current to the DVR
If the battery voltage drops below 10V, or the
required current can’t be provided to the DVR
while it is in operation, the DVR cannot properly
shutdown and files can be corrupted. This
current supply issue can sometimes occur if a
major draw on the electrical system occurs such
as when the engine’s starter is engaged to start
the vehicle. Relocating the power connection
directly to the battery may resolves this
problem. Contact technical support for
additional details.
Computer lost power while disk was
in use
Ensure that the disk is properly removed from
computer before power is disconnected.
Inspect the disk for physical damage, physical
damage to the disk housing may cause the disk
to not remain connected properly in the slot
during DVR operation causing intermittent loss.
Replace the disk with one that is not damaged.
If the disk cannot be formatted, files cannot be
erased, or is inaccessible, contact technical
support to determine if it can be covered under
warranty.
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