18 StreamR Splash User Guide
Troubleshooting
Problem Solution
Speaker doesn't
switch on
• Connect your speaker to another USB power outlet.
• If there is no indication of power to the speaker, try testing another USB
cable.
• If your StreamR Splash has been exposed to water, allow it to dry
completely before charging.
Speaker is not
charging
Speaker is not
connecting over
Bluetooth
• On your mobile/controlling device, turn the Bluetooth feature off and
back on.
• Make sure you're using a compatible Bluetooth device.
• Remove/forget the speaker from the list of paired devices on your
mobile/controlling device, then go through the setup process again.
• Ensure your mobile/controlling device are within Bluetooth connection
range.
• Restart your mobile device.
Unable to listen to
the radio
• Check the radio coverage in your area.
• Fully extend the auxiliary cable.
• Press the Autotune button on the rear of the speaker.
• Move your speaker away from other radio receivers.
Poor reception
Station showing as
off-air
Alexa doesn't
respond
• Check if Alexa is available in your country.
• Check if your StreamR Splash is paired to the mobile device over
Bluetooth and within range.
• Check if your mobile/controlling device has a data connection or access
to the Internet.
• Make sure you have set up your Amazon Alexa account in the Pure Home
app, and that the app is open and running on your mobile device.
• Ensure you have enabled location settings on your mobile device.
A preset corner did
not save
• Make sure the radio station is playing on the speaker.
• Configure the preset corner again. See "Presets".
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