Chapter 6: Troubleshooting
Pre-Call Checklist
QuantumLTO-7 HH SAS User’s Guide 89
Pre-Call Checklist
If you have questions or problems, go through this checklist before
contacting Quantum Technical Support. Ensure that the total SAS cable
length does not exceed 5.5m (18 ft). Perform the following steps before
you place a call to Quantum Technical Support. Where instructions refer
you to the web, visit
http://www.quantum.com/serviceandsupport.
1 Perform a general checkup of the hardware and connections:
•
Verify that all cables are connected properly at both ends.
• Before attaching the SAS cables, ensure that the connector does
not co
ntain bent or recessed pins.
• Ensure that all retention screws for the SAS cable are securely
tightened.
2 Verify that the drive's firmware is at the most recent level. To
deter
mine the latest release of firmware, visit the web. See
Updating firmware on page 30 for instructions on downloading the
latest firmware.
3 Verify that your device drivers are at the most recent level:
•
For Quantum device drivers, visit the web.
• For the device drivers of independent software vendors (ISVs),
visit the appropriate third-party web site.
4 Verify whether your hardware and sof
tware configuration is
supported. To determine the latest supported attachments, visit the
web.
5 Review “Frequently Asked
Questions” and “Hints and Tips” on the
web.
6 Run one of the following diagnostic methods:
•
Local diagnostic:
a Run
Function Code 1: Run Drive Diagnostics on page 48 to
determine whether the drive can properly load and unload
cartri
dges, and read and write data. Optionally, you may run
one of the following diagnostics:
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