27
Additional Information
Troubleshooting
Problem Cause Solution
Scanner is on but 
will not scan.
SQUELCH is not adjusted correctly. Adjust SQUELCH.
Only one channel or no channels 
are stored.
Store frequencies into more than one 
channel.
Scanner won’t 
work at all.
The AC adapter is not connected. Be sure the adapter’s barrel plug is fully 
plugged into the DC 12V 400 mA jack.
 is flashing.
Batteries are low. Replace batteries.
 shows 
(not flashing).
Batteries are not installed. Install batteries.
Poor or no 
reception.
Antenna loose. Make sure an antenna is connected to 
the scanner.
Scanner is receiving interference or 
electrical noise,
Move the scanner or its antenna away 
from the source. Change the height or 
angle of the antenna.
Error appears. Programming error. Re-enter the frequency correctly, includ-
ing the decimal point.
Resetting your Scanner
If the scanner’s display locks up or stops operating properly, you might need 
to reset the scanner.  Caution: This procedure clears all the information you 
have stored in the scanner. Before you reset the scanner, try turning it off and 
on again to see if it begins working properly. Reset the scanner only when 
you are sure it is not working properly.
1. Unplug the AC adapter  and remove the batteries from the scanner.
2. While holding down 2, 9 and PSE, plug the AC adapter back into the 
scanner. CLEAr appears for about 2 seconds as the scanner clears its 
memory.
Note: Do not turn off the scanner again until CLEAr disappears. 
Otherwise, the scanner might not clear its memory properly.
Follow these steps to restore the 150 preprogrammed frequencies stored in 
the private bank.
1. Unplug the AC adapter  and remove the batteries from the scanner.
2. While holding down 3 and ENT/PROGRAM, plug the AC adapter back 
into the scanner. LOAd appears for about 2 seconds as the scanner 
restores the frequencies.