RED scarlet - Troubleshoot Media; SSD Maintenance; In-Camera Errors

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RED DSMC MEDIA OPERATION GUIDE
7
TROUBLESHOOT
MEDIA
This chapter explains how to troubleshoot media for your camera. If you continue to experience issues after
troubleshooting, please file a support ticket at https://support.red.com.
SSD MAINTENANCE
This section describes best practices to ensure that your SSDs continue to provide reliable storage and fast data
rates. Following these best practices may prevent your SSD from becoming fragmented, which can lead to data
integrity errors.
The only files that should be saved from your computer to your SSD are Preset files and Firmware Upgrade files.
DO NOT save other files, folders, or applications to your SSD.
DO NOT delete clips off of your SSD using a computer. Delete clips only by formatting your SSD in-camera. For
more information about formatting your SSD, go to "Eject and Format Media" on page42.
DO NOT format your SSD using a computer, unless the SSD cannot mount to the camera. For more information,
go to "Format Media In-Camera" on page43.
IN-CAMERA ERRORS
NO MEDIA ATTACHED
SYMPTOM
The message “No Media Attached” displays if media is not present or not formatted when pressing the Record
button.
POTENTIAL RESOLUTIONS
If the SSD is not connected, connect the SSD to the camera.
If the SSD is already connected, format the SSD and attempt to record again. For more information about
formatting media, go to "Eject and Format Media" on page42.