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Problem/possible cause Solution
My screen is black
Backlight on the screen may have turned off. It turns off
automatically after a short period of time.
Press Home or the dial to turn it back on.
Power may not be connected. Connect the power supply and make sure the plug is fully
inserted.
I have stopped therapy, but the device is still blowing air
Device is cooling down. Device blows a small amount of air in order to avoid
condensation in the air tubing. It will stop automatically after
20 minutes.
My humidifier is leaking
Humidifier may not be assembled correctly. Check for damage and reassemble the humidifier correctly.
Humidifier may be damaged or cracked. Contact your care provider for a replacement.
My therapy data has not been sent to my care provider
Wireless coverage may be poor. Make sure that the device is placed where there is coverage
(ie, on your bedside table, not in a drawer or on the floor).
The Wireless signal strength icon
indicates good
coverage when all bars are displayed, and poor coverage
when fewer bars are displayed.
The No wireless connection icon
is displayed on the
top right of the screen. No wireless network available.
Make sure that the device is placed where there is coverage
(ie, on your bedside table, not in a drawer or on the floor).
If instructed to do so, send the SD card to your care provider.
The SD card also contains your therapy data.
Device may be in Airplane Mode. Turn off Airplane Mode, see Travelling by plane.
Data transfer is not enabled for your device. Contact your care provider to enable the data transfer
service.
My screen and buttons are flashing
Software upgrade is in progress. Software upgrade takes approximately 10 minutes to
complete.
Device messages
Device message/possible cause Solution
High leak detected, check your water tub, tub seal or side cover
Humidifier may not be inserted properly. Make sure the humidifier is correctly inserted.
Humidifier seal may not be inserted properly. Open the humidifier and make sure that the seal is correctly
inserted.
High leak detected, connect your tubing
Air tubing may not be connected properly. Make sure the air tubing is firmly connected at both ends.
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