39
Troubleshooting
Problem Possible Cause Solution
Revitive is on (lights
illuminated on the LED
display) but I cannot feel
the electrical stimulation
through the foot-pads.
Not placing both bare feet on the
foot-pads at the same time.
Ensure that your feet are bare and
each foot is placed on each of the
foot-pads at the same time. Keep
increasing the intensity up to a
maximum of 99 until you feel the
stimulation.
Your feet may be dry. Moisturize the soles of your feet
to improve conductivity and
stimulation and try the procedure
again. You may also have to increase
the intensity level.
You may be dehydrated. Drink plenty of water before
and aer using the device. The
device uses your body to create
the electrical circuit. Water is an
excellent conductor of electricity
and if your body is less hydrated
(below 60%) then the stimulation
may be less, therefore it is
important to always remain well
hydrated.
The intensity level may be on too
low a setting.
This is a very safe device. Keep
increasing the intensity level
towards 99 until you feel the
stimulation. You may find that you
have to increase the intensity
level as you get used to the therapy.
The aim is not to get to 99 but to find
a setting that is comfortable for you.
Electrode cord is connected to
device.
Disconnect the electrode cord - the
foot-pads will not work while the
electrode cord is plugged in.
If, having tried the solutions above,
you still cannot feel the stimulation:
Test the device by placing one hand
across both footpads at the same
time (the heel end of the footpads
is easiest). With your other hand,
and starting from zero, increase
the intensity level until you can
feel the stimulation. If you can feel
the stimulation through your hand
then the device is working. If on 99
you still cannot feel the stimulation
then please contact your authorized
dealer.
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