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27
Troubleshooting
Problem Possible Cause Solution
REVITIVE Medic is
on (lights illuminated
on the LED display)
but I cannot feel the
electrical stimulation
through the foot pads.
Not placing both bare feet on the
foot pads at the same time.
Ensure that your feet are bare
and each foot is placed on each
of the foot pads at the same
time. Keep increasing the
intensity up to a maximum of 99
until you feel the stimulation.
Your feet may be dry. Moisturise the soles of your feet
to improve conductivity and
stimulation and try the procedure
again. You may also have to
increase the
intensity level.
You may be dehydrated. Drink plenty of water before
and after using the device. The
device uses your body to create
the electrical circuit. Water is an
excellent conductor of electricity
and if your body is less hydrated
(below 60%) then the stimulation
may be less, therefore it is
important to always remain well
hydrated.
The
intensity level may be on
too low a setting.
This is a very safe device. Keep
increasing the
intensity level
towards 99 until you feel the
stimulation. You may find that
you have to increase the
intensity level as you get used to
the therapy. The aim is not to get
to 99 but to find a setting that is
comfortable for you.
Body pad cord is connected to
device.
Disconnect the body pad cord -
the foot pads will not work while
the body pad cord is plugged in.
If, having tried the solutions
above, you still cannot feel the
stimulation:
Test the device by placing one
hand across both footpads at the
same time (The heel end of the
footpads is easiest). With your
other hand, and starting from
zero, increase the intensity
level until you can feel the
stimulation. If you can feel the
stimulation through your hand
then the device is working. If
on 99 you still cannot feel the
stimulation then please contact
your authorised dealer.
Problem Possible Cause Solution
No power or lights to
REVITIVE Medic when
it is switched on.
AC Adaptor not switched on
at the electrical socket or AC
Adaptor not plugged into device
properly.
Check electrical socket power
is switched on and the AC
Adaptor is plugged into
the device correctly. If still
not working – contact your
authorised dealer.
Flat battery Plug device in an electrical socket
and charge battery or run using
mains power option.
REVITIVE Medic is not
vibrating.
REVITIVE Medic IS NOT
DESIGNED TO VIBRATE.
The IsoRocker is not
"rocking".
It is the muscles in your legs
that cause the "rocking",
the ISOROCKER IS NOT
MECHANICAL.
The ISOROCKER will only rock
when increased to an intensity
which causes sufficient calf
muscle contraction. It may be
that you cannot comfortably
increase the intensity high
enough until you get used to the
sensation. It is important that
intensity is adjusted to a level
that is comfortable.
The device is too far in front
of you.
Sit with your knees at a
90 degree angle.
The IsoRocker system is not
enabled.
Ensure IsoRocker Disabler is
“flat”, in centre position (see
page 13).
My legs are aching
after treatment.
You may have the
intensity
on too high a setting and your
muscles are being overworked.
Leave adequate time after
each treatment to allow the
muscles to recover (just like after
vigorous exercise!). On your
next session start on a lower
setting (where you can feel the
mild electrical stimulation and it
is comfortable) and reduce the
duration until your muscles have
acclimatized to the stimulation.
When using the
IsoRocker on a hard
floor it makes a
tapping noise.
Incorrect positioning of the
device or too high an intensity
level.
Adjust the positioning of the
device or lower the intensity
level to reduce the device
tapping. Alternatively use a
floor mat under the device
to cushion the sound.
For more information including Frequently Asked Questions,
please visit www.revitive.com
2301_IFU03_9524382.indd 26-27 08/06/2015 14:05
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