pcProx
®
and AIR ID® Enroll Readers
Troubleshooting
If your system is not working it could be for one of the
following reasons:
No Device Attached
1. Check to be sure the reader is plugged into the
USB or RS-232 port. When the PC is on and no
card being read, you will see the LED is red. A
valid proximity card will cause the led to turn
green, provided you have not set the
configuration to read only certain bit lengths.
2. If you are using the RS-232 model, make sure
you do not have another COM port software
running – this prevents our software from seeing
the reader. Only one COM port application can
own the RS-232 port at a time.
3. Verify you have the correct model (pcProx) and
the software configuration screen agrees with the
reader attached.
4. Verify the Port agrees with the connector on the
PC.
5. If trouble continues, unplug the pcProx unit, use
the Control Panel’s Add/Remove Hardware to
remove ‘General USB Device’, and reboot the
PC. When your system is started, re-attach the
pcProx USB and the OS should re-install the
Windows driver automatically.
To Next Page
Loading...
