Problem Cause Solution
The scanned image contains
white spaces.
• If you scan originals
using functions other
than the network
TWAIN scanner
function, certain paper
size and resolution
settings may produce
scanned images that are
larger than the specified
size because of margins
being added to the
sides.
• If the File Format
Converter (optional) is
installed, the margins
may become wider.
Scanning at a higher resolution may
reduce the margins.
The scanned image is grayed
out or a text pattern appears
in the background.
You have scanned a copy
guarded document protected
from unauthorized copying.
Check the document. For details about
how to prevent unauthorized copying of
the document, see "Using [Data security
for copying]", Printer Reference .
After an original is scanned,
the following settings are
canceled:
Destination, Sender, E-mail
text, Subject, and File name
To prevent the scanned data
being sent to the wrong
destination, this machine has
a function that cancels the
settings once the scanned
data is sent.
Contact your service representative.
5. Troubleshooting When Using the Scanner Function
102
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