Ricoh IM C3010A - Page 238

8. Troubleshooting
236
8
Message
Condition
Solution and reference
A timeout error
occurred while
connecting to the
main-machine.
Check that the IP address or
host name of the main-
machine is specified correctly
in [Settings] [System
Settings] [Machine]
[Others]
[Register/Change/Delete
Remote Machine] on the sub-
machine.
"Connection with the
remote machine has
failed. There is a
problem with the
remote machine
structure. Contact the
administrator."
Another sub-machine
is registered in remote
machine.
Register the main-machine in
[Settings] [System Settings]
[Machine] [Others]
[Register/Change/Delete
Remote Machine].
The machine is not
registered in remote
machine on the main-
machine.
Register the machine in
[Settings] [System Settings]
[Machine] [Others]
[Register/Change/Delete
Remote Machine] on the main-
machine.
"Remote fax is not
available because
[User Code
Authentication] is
active."
User Code
authentication is
specified.
User Code authentication is not
supported on both the main-
machine and sub-machine.
Consider another method of
user authentication.
"Remote machine
registration is
incorrect. Contact the
administrator."
The main-machine
could not be found.
Check that the IP address or
host name of the main-
machine is specified correctly
in [Settings] [System
Settings] [Machine]
[Others]
[Register/Change/Delete
Remote Machine].
"Transfer error has
occured. Check status
of remote machine."
A network error
occurred while
transferring the data.
• Check that the machine is
connected to the network
correctly.
• Check that the main-
machine is connected to
the network and
functioning normally.