Message Causes Solutions
"No response from the
scanner."
The network is crowded. Wait for a while, and then try to
reconnect.
"Scanner is in use for other
function. Please wait."
A function of the machine
other than the Scanner
function is
being used such as
the Copier function.
• Wait for a while, and then
reconnect.
• Cancel the job in progress.
For
example, press [Exit], and then
press the [Copy] key. Next, press
the [Clear/Stop] key. When the
message "The Clear / Stop key
was pressed. Are you sure you
want to stop scanning?" appears,
press [Stop].
"Scanner is not available on
the specified device."
The TWAIN scanner function
cannot be used on this
machine.
Contact your service representative.
"Scanner is not available.
Check the scanner
connection status."
The machine's main power
switch is off.
Turn on the main power switch.
"Scanner is not available.
Check the scanner
connection status."
The machine is not connected
to the network correctly.
• Check whether the machine is
connected to
the network correctly.
• Deselect the personal firewall
function of the client computer. For
details, see Windows Help.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
"Remote Maintenance by telnet",
Network and System Settings
Reference
.
"Scanner is not ready. Check
the scanner and the options."
The scanner cover is open. Check whether the scanner cover is
closed.
"Standby time reached." An original was not loaded
within the specified time limit.
Load an original within the time limit
specified in [Standby Time].
"The name is already in use.
Check
the
registered names."
You tried to register a name
that is already in use.
Use another name.
4. Troubleshooting When Using the Scanner Function
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