When the TWAIN Driver Cannot Be Started
This section describes likely causes of and possible solutions for the TWAIN driver-related problems.
Problem Cause Solution
The Scanner Properties
dialog box cannot be
displayed.
Advanced encryption has
been specified in the
extended security setting.
For details about the extended security
setting, contact the administrator.
When the Network Delivery Function Cannot Be Used
This section describes likely causes of and possible solutions for the network delivery function problems.
Problem Causes Solutions
Cannot use the network
delivery function.
The delivery software may be
an old version or a security
setting may be specified.
Contact the administrator.
Cannot use the network
delivery function.
The network delivery function
setting is not correct.
Specify it correctly. See "Network
Settings Required to Use the Network
Delivery Scanner",
Network and System
Settings Reference
.
When S/MIME Cannot Be Used
This section describes likely causes of and possible solutions for S/MIME-related problems.
Problem Causes Solutions
If several destinations are
selected for
the broadcasting
sequence, the data is sent
over twice.
Encrypted e-mails are sent to
the destinations for which S/
MIME authentication is set,
and plain
text e-mails are sent
to the destinations for which
S/MIME authentication is not
set.
Make sure S/MIME-authentication
destinations are
separate from plain text
destinations.
Contact the administrator for details
about destination settings.
4. Troubleshooting When Using the Scanner Function
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