Technical Bulletin PAGE: 1/2
Model: GR-C1 Date: 26-Jul-12 No.: RD117030
Subject: Multiple email notifications when fax is sent/received. Prepared by: H.Tamaki
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other ( ) Tier 2
SYMPTOM
Multiple email notifications are sent out when a fax is sent or received.
Case 1:
Multiple notifications are sent to the second and subsequent members of a group
address (two to the second, three to the third, etc.) when using the Send Fax Notification,
Receive Fax Notification, and Folder Transfer Notification features.
Note: This does not occur with encrypted addresses.
Case 2:
An endless number of notifications are sent to the sender if the same name is selected
in both of the following settings.
Note: This cannot be solved by rebooting the MFP.
“E-mail TX results” [Sender name] – (Select name) – [OK] – [Email TX results] – [OK]
“E-mail TX results” [TX mode] – [Email TX results] – (Select name) – [OK]
CAUSE
FCU program bug
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