2-91
Confidential
Vertical streaks
White streaks
<User Check>
• Clean the scanner glass or scanner glass strip.
• Clean the document hold.
Step Cause Remedy
1 Dirt inside of scanner glass Clean the inside of the scanner glass.
2
Dirt inside of scanner glass
strip
Clean the inside of scanner glass strip.
3 CIS unit failure Replace the CIS unit.
4 Scratch on scanner glass Replace the document scanner unit.
<User Check>
• Clean the scanner glass or scanner glass strip.
• Clean the document hold.
Step Cause Remedy
1 Dirt inside of scanner glass Clean the inside of the scanner glass.
2
Dirt inside of scanner glass
strip
Clean the inside of the scanner glass strip.
3 CIS unit failure Replace the CIS unit.
4 Scratch on scanner glass Replace the document scanner unit.