When You Cannot Print Test Page
Possible cause Solution
The power cord, a USB cable, or a
network cable is not connected
correctly.
Make sure that the power cord, USB cable, and network
cable are connected correctly. Also confirm that they are not
damaged.
The port connection is not
established correctly.
1. On the [Start] menu, click [Settings].
2. Click [Devices].
3. Click [Printers & scanners], and then click [Devices and
printers] in Related Settings.
4. Right-click the icon of the printer you want to use.
5. Click [Printing preferences].
6. Click the [Ports] tab, and then make sure that the port is
set as a USB or network printer.
7. Troubleshooting
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