For Consumers in Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than
being repaired. Refurbished parts may be used to repair the goods.
I. LIMITED WARRANTY
This is a “Limited Warranty” which gives you specific legal rights. You may also have other rights, which vary from jurisdiction
to jurisdiction. Some jurisdictions, such as Australia, do not allow the exclusion or limitation of incidental or consequential
damages, so the limitation or exclusion under this Limited Warranty may not apply to you. Please keep your dated sales
receipt; it is required for all warranty requests. Except as otherwise provided by the Australian Consumer Law, any dispute
or controversy regarding this Limited Warranty arising from your use of your Ring products will be resolved by final and
binding bilateral arbitration in accordance with the “Dispute Resolution” section of the Terms of Service, found www.ring.
com/terms.
1. WHAT THE WARRANTY COVERS
For a period of one (1) year from the date of purchase of your Ring product, or one (1) year from the date of receipt of your
replacement Ring product (see Section II below for details), Ring LLC (“Ring”) will, at its sole option, repair or replace any
Ring products that malfunction due to defective parts or workmanship at no charge to you. This warranty is not transferable
and applies only to the original consumer purchaser. Ring may, in its sole discretion, make any repair or replacement with
new or refurbished product or components. If the product or component requiring repair or replacement is no longer
available, Ring may, in its sole discretion, replace such product with a similar product of similar function.
2. WHAT THE WARRANTY DOES NOT COVER
Repair service, damage due to misuse, abuse, negligence or casualty (e.g., fire), acts of God (including but not limited to
lightning, flood, tornado, earthquake, or hurricane), and consumable parts (including batteries) are not covered by this
warranty. Damage from unauthorized service or modification of the product or of any furnished component will void
this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation, loss of use, or
unauthorized service. In addition, this warranty does not cover any losses, injuries to persons, loss of property or general
damages. This warranty, our theft protection, and community support services do not apply to any products purchased from
third party sellers on eBay and other online marketplaces. We strongly suggest that you do not buy Ring products from any
unauthorized sellers, as such products may be used, defective, counterfeit or may not be designed for use in your country.
This warranty covers only Ring products and is not extended to other equipment, components, or devices that a customer
uses in conjunction with our products. Except in relation to any guarantees you may be entitled to under the Australian
Consumer Law, Ring’s maximum liability under this warranty is limited to the original purchase price of the Ring product
in question. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, (EXCEPT THOSE GUARANTEES YOU
MAY BE ENTITLED TO UNDER THE AUSTRALIAN CONSUMER LAW), EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY,
REPRESENTATION OR CONDITION OF MERCHANTABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PURPOSE
OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES. IF RING LLC
CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW AND
EXCEPT IN RELATION TO ANY GUARANTEES YOU MAY BE ENTITLED TO UNDER THE AUSTRALIAN CONSUMER LAW, ALL SUCH
WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR
OR REPLACEMENT SERVICE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG A STATUTORY OR IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
EXCEPT AS OTHERWISE PROVIDED BY THE AUSTRALIAN CONSUMER LAW, REPAIR OR REPLACEMENT SHALL BE THE SOLE
REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON THE PART OF RING LLC FOR ANY SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF BUSINESS OR PROFITS,
WHETHER OR NOT FORESEEABLE. SOME JURISDICTIONS, SUCH AS THOSE IN WHICH THE AUSTRALIAN CONSUMER LAW
APPLIES, DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited
warranty does not affect such rights.
II. THEFT PROTECTION
If your Ring camera or doorbell product is stolen at any time after your purchase, Ring will replace the stolen device at no
charge to you. This theft protection is not transferable and applies only to the original consumer purchaser. Coverage of this
theft protection is limited to one (1) replacement only for each Ring camera or doorbell product that you have purchased.
Theft protection does not apply to any products purchased from third party sellers on eBay and other online marketplaces.
Any claim based on theft of your Ring camera or doorbell product must be submitted within fifteen (15) days of the theft
and include the original sales receipt, and a copy of a police report evidencing that you reported the theft to the police.
Failure to report the theft to police voids this theft protection.
III. How to obtain service / replacement
To obtain the benefit of the above limited warranty or theft protection, please contact Ring community support at: help@
ring.com
+61 2 8294 9169
1300 205 983 (Toll Free)
For warranty requests where the Australian Consumer Law does not apply: Please be prepared to describe the product
that needs service, the nature of the problem and to provide proof of purchase. You will also be required to return your
existing device in accordance with directions that will be provided by Ring. Ring has no warranty obligations with respect
any products that are excluded from warranty pursuant to Paragraph 2 above, as reasonably determined by Ring, and the
owner of such device shall bear all shipping costs for the return of such product to owner. Any claim under this Limited
Warranty must be submitted to Ring before the end of the warranty period described above. Please allow up to fourteen
(14) business days for your warranty request to be processed. For replacement requests: Please be prepared to describe the
product that needs to be replaced and a copy of the police report. Please allow up to fourteen (14) business days for your
replacement to be processed.
1523 26th St.
Santa Monica, CA 90404
© 2020 Ring LLC or its affiliates.
Ring and all related logos are trademarks of Ring LLC or its affiliates.
© 2020 Ring LLC ou ses sociétés affiliées.
Ring et les logos connexes sont des marques de commerce appartenant à Ring SARL ou à ses sociétés affiliées.
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