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ComColor GD Series Troubleshooting Guide
An error has occurred on the
scanner.
An error has occurred on the scanner.
Touch [Confirm]. If this message is displayed while scanning an original,
scan the original again.
If the error message does not disappear after touching [Confirm], press
the [Power] key on the operation panel to restart the machine.
Failed to save the scan file.
Check the save destination
setting.
The scanned data could not be saved. Check the items below, and scan
the original again.
• Network settings of the destination server
• Problems with the destination server
• Network cable connections
• [Destination] settings for the scanned data
Failed to save the scan file. The
file size exceeds the upper limit,
or the file name exists.
Check.
The scanned data could not be saved.
Touch [Close], and scan the original again.
If a file with the same name already exists, change the file name.
If the file size of the scanned data exceeds the upper limit, reduce the
number of pages in the original, or change the save format.
A USB drive is not set. Set a USB
drive, and touch "Retry".
A USB flash drive is not connected to the machine.
To save to a USB flash drive, connect it to the machine, and touch
[Retry]. To cancel saving to the USB flash drive, touch [Cancel].
To save to the internal hard disk of the machine, touch [Save to Internal
HDD].
Failed to save to USB drive. The
suspected causes are:
• The number of files, or space
are full.
• Writing to USB drive is not
permitted.
Check.
You attempted to save the file using a file name that already exists on the
USB flash drive.
Touch [Close] or [Cancel] and change the file name, or touch [Save to
Internal HDD] to save the file to the internal hard disk of the machine.
There is not enough space in the USB flash drive.
Either change the destination to the internal hard disk of the machine, or
delete unnecessary data from the USB flash drive to free up enough
space, and then save the data again.
The USB flash drive is set to write protected.
Touch [Close] or [Cancel] to cancel saving to the USB flash drive, or
touch [Save to Internal HDD] to save the file to the internal hard disk of
the machine.
A file with the same name exists
in the save destination. Do you
want to overwrite?
You attempted to save the file using a file name that already exists on the
USB flash drive.
Touch [Continue] to overwrite the existing file. To change the file name
and save, touch [Cancel] and save the file again.
This paper size cannot be output
with the current booklet setting.
Check the orientation or settings
of the set paper.
Touch [Close], change the settings, and send the data again. For more
information on the paper sizes and orientations that can be used when
creating booklets, see "Booklet" in the "User's Guide".
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