19
Issue Solution
Reduced mop washing performance
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The mop cloths are not attached properly. Stick them on the mounts flat in place.
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The floor is dirty. Change the mop washing mode to “Deep” in the app for better cleaning.
Unable to auto-empty
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Auto-emptying is disabled. Check in-app settings.
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The dust container door is not closed. Check and close it.
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Auto-emptying will not be triggered if the robot returns to the dock without cleaning.
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The robot will not auto-empty after returning to the dock in DND mode. Adjust the cleaning
time or DND period, or start emptying manually.
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Auto-emptying will not be triggered if the robot is moved to the dock manually. Start emptying
manually.
Unable to wash the mop cloths
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The mop cloths will not be washed if not used.
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If the robot does not start from the dock or no dock is found on the app map, it will not return
to the dock for mop washing.
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Check clean water tank placement or refill the tank as required.
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Check dirty water tank placement or empty the tank as required.
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Check that the water filter of the cleaning sink is properly installed.
Unable to start auto-drying
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Auto-drying is disabled. Check in-app settings.
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If the robot departs the dock during drying, the drying will end in advance.
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In a humid environment, it is recommended to extend the drying duration in the app to
improve the drying performance.
Unable to wash the mop cloths with
hot water
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Check that Washing Water Temperature is set to Hot Water in the app.
The side brush is unable to extend
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Check that the FlexiArm Design Extended Cleaning feature is enabled in the app.
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The side brush does not extend for every corner or every time when the robot cleans along
the wall.
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Check whether the side brush is jammed.
The edgewise mopping module is
unable to rotate
•
Check whether the edgewise mopping module is jammed.
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