Ruijie Reyee-Hotel Solution Cookbook Troubleshooting
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6 Troubleshooting
6.1 What should I do If I fail to pop-up the portal page?
(1) Confirm whether the client has obtained the IP address. If not, check whether the
network configuration is correct.
(2) Check whether the DNS is correct, try to configure the common DNS: 8.8.8.8.
(3) Open the browser, manually enter http://1.1.1.1to check whether the portal page is
popped up.
(4) Disable pop-up blocking. The browser may be set to block pop-ups so as to save data
and prevent you from seeing any annoying ads when you visit website.
6.2 How to do if Cloud topology displays abnormal?
(1) Try to upgrade all the devices to latest firmware.
(2) Make sure that the devices are online on Ruijie Cloud. if the device is offline or not
online, will not be displayed on topology.
(3) If there are only AP devices in the project, the cloud topology will not be displayed.
(4) It is requiring a root node device, which can be the EG or core switch.
(5) Calculate all connected devices through the root node and update the topology; the
data required are MAC, ARP and Routing, etc. If miss some info, some “Virtual devices”
exist in the network topology.
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