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• Damage due to improper operation or maintenance such as under- or over-charging the Product,
cold temperature charging, lack of cleaning resulting in corroded terminal connections or
build-up of dirt, debris, organic matter, fossil fuels, or chemicals on the Product casing
• Improper use of CAN cables such as improper connections or not connecting them
• Installing CAN communication devices that do not follow the appropriate CANbus guidelines as
defined by the Manufacturer
• Product that has been opened, modified, or tampered with Tampering or removal of manufacture
date codes.
• Product that was used for applications other than which it was designed and intended for by the
Manufacturer
• Product that was under-sized for the application.
This Limited Warranty does not cover a Product that has reached its normal end of life due to usage
which may occur prior to the Warranty Period. A battery can deliver only a fixed amount of Energy
over its life which will occur over different periods of time depending on the application. The
Manufacturer reserves the right to deny a warranty claim if the Product is determined, upon
inspection, to be at its normal end of life even if within the Warranty Period.
Submitting A Warranty Claim
To submit a warranty claim, please contact the original place of purchase. The Product may be
required to be shipped back to the Seller for further inspection. The Product must be shipped in
compliance with UN38.3. Please note that DOT requires all persons’ shipping batteries to be Hazmat
certified.
Technical Support
If you have technical questions about the Product, please contact the place of purchase or RUiXU
Battery directly at techsupport@ruixubattery.com
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