Operation Manual LB2001
Sacher Lasertechnik
GmbH
_____________________________________________________________________________________________________
Adress:
Sacher Lasertechnik GmbH
Rudolf-Breitscheid-Str. 1-5
D-35037 Marburg, Germany
Tel.: +49 (6421) 305-0
Fax.: +49 (6421) 305-299
EMail: contact@sacher-laser.com
Web: http://www.sacher-laser.com
Sacher Lasertechnik, LLC
5765 Equador Way
Buena Park, CA 90620, USA
Tel.: 1-714-670-7605
Fax: 1-714-670-7662
Email: sales@sacher-
laser.com
Page 5
Version:
Preliminary 2011-01-01
For service or repairs:
Tel.: +1 800 352 3639, Fax: +1 714 670 7662
1. Telephone Sacher Lasertechnik customer service department at (+49) 6421 305290,
which will determine if the equipment requires service, repair, calibration, or replacement.
Factory office hours are 8:00 am-4:00 pm CET.
2. If the unit must be returned to Sacher Lasertechnik, ask for a Return Merchandise
Authorization (RMA) from customer service. Never send any unit back to Sacher
Lasertechnik without a Return Merchandise Authorization (RMA).
3. Return the unit, postage prepaid, to Sacher Lasertechnik. Do not forget to write the
RMA on the shipping label. Sacher Lasertechnik will refuse and return any package that does
not bear an RMA.
4. Pack the unit in its original shipping material (if possible) with at least 1 inch of
compressible packing material. Be sure to include an ownership tag and a description fully
detailing the defect and the conditions under which it was observed.
5. After repair, the equipment will be returned with a repair report. If the equipment was
within specifications, a test set-up fee will be charged to the customer. If the equipment is not
under warranty, the customer will be invoiced for the cost appearing on the repair report.
6. Sacher Lasertechnik is responsible for shipping the unit back to the customer if the
unit is under warranty. Shipping damage is not covered by this warranty, and shipping
insurance, which Sacher Lasertechnik recommends, is at the customer’s expense.
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