SAJ Warranty Policy
1.1 Standard Warranty Period
Starting from the date of shipment from SAJ factory or 60 months (5 years) starting
from the date of purchased invoice marked (whichever is longer).
1.2 Extension of Warranty
The purchaser of SAJ inverters should extend the warranty period in 18 months from
the date of settlement or 30 months from the date of shipment from SAJ by
providing the serial number of the unit and purchased receipt (whichever is shorter).
You can purchase the warranty extension for 10 years, 15 years, 20 years or 25 years
but do not apply the extension beyond the specified date, or else your application
will be unacceptable. Please refer to the Warranty Extension Order Form for more
details.
Once the purchase of the warranty extension goes into effect, SAJ will send the
warranty extension certificate to the customer for confirming the extended warranty
period.
1.3 Warranty Conditions
If your inverter gets fault and requires troubleshooting, please contact your
distributor or dealer directly. Alternatively, feedback briefly to SAJ service hotline
for logging and send your warranty card to our service department by fax/email to
process the warranty claim.
During the Warranty Period, SAJ covers all costs for replacing any product or parts
of the product proved to be defective in design or manufacture. To claim the
warranty under the warranty policy of SAJ, you need to supply us with the following
information and documentation regarding the faulty inverter:
1. Product Model No.(e.g. R6-40K-T4-32) and serial number
(e.g.M5380Y2053003440).
2. Copy of the invoice and warranty certificate of the inverter.
3. Copy of the installation report and installation date.
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